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- Tasks: Support parts and service duties, organize parts, and keep customers updated on vehicle repairs.
- Company: Join Crossroads Truck & Bus, Volvo specialists providing total transport solutions in Yorkshire and Lincolnshire.
- Benefits: Enjoy excellent training, a contributory pension, loyalty bonuses, and a healthcare cash plan.
- Why this job: Be part of a supportive team focused on delivering top-notch customer service and personal growth.
- Qualifications: A positive attitude and teamwork skills are essential; experience is a plus but not required.
- Other info: Work Monday to Friday with occasional Saturday mornings; full training provided.
The predicted salary is between 24000 - 36000 £ per year.
Workshop Support Unit Crossroads Truck & Bus Scunthorpe Depot Crossroads Truck & Bus Ltd is the Volvo Truck and Bus specialists across Yorkshire and Lincolnshire. We provide a total transport solution for the industry, from new trucks to used trucks, and parts and servicing for trucks, buses and trailers. A fantastic opportunity has arisen for a hybrid Workshop Support Unit (WSU) supporting both parts and service duties, at our Scunthorpe depot. Working alongside our current parts and service team the successful candidate will be responsible for a range of duties supporting these two functions. From organising parts and arranging the pre-pick process to ensuring the customer is kept up to date with vehicle repairs ensuring the main dealer way of working is followed. You must be a great team player and exceed customer expectations in delivering a 1st class service. As a WSU you must have a positive, ‘can do’ attitude, and willingness to work as part of an effective team. Commercial experience in a similar environment or previous experience within a similar role would be a distinct advantage however full training will be provided. Communication both internal and external is key within this role. Shift Pattern Monday to Friday 09.00am until 18.00pm (office based position), 1 in 4 Saturday mornings. Benefits * Excellent in house and Volvo product training programme. * Rewards gateway platform available for scheme members. * Excellent contributory pension scheme. * Loyalty bonus. * Comprehensive healthcare cash plan to help with healthcare costs such as physio, optician and dentist. Crossroads Truck and Bus prides ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well-being is at the forefront of our business
Workshop Support Unit employer: Crossroads Truck & Bus Limited
Contact Detail:
Crossroads Truck & Bus Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Support Unit
✨Tip Number 1
Familiarize yourself with the Volvo Truck and Bus product range. Understanding the specifics of the vehicles and services offered will help you communicate effectively with both customers and your team.
✨Tip Number 2
Highlight your teamwork skills during the interview. Since this role emphasizes collaboration, be ready to share examples of how you've successfully worked in a team environment in the past.
✨Tip Number 3
Prepare to discuss your customer service experience. This position requires exceeding customer expectations, so think of specific instances where you provided exceptional service.
✨Tip Number 4
Show your enthusiasm for learning. Since full training is provided, expressing a willingness to learn and adapt will demonstrate your positive attitude and commitment to the role.
We think you need these skills to ace Workshop Support Unit
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Workshop Support Unit. Understand the key responsibilities, such as supporting parts and service duties, and how you can contribute to exceeding customer expectations.
Highlight Relevant Experience: If you have commercial experience in a similar environment or previous roles, be sure to highlight this in your application. Even if you lack direct experience, emphasize any transferable skills that demonstrate your ability to work effectively in a team and provide excellent customer service.
Show Your Attitude: In your cover letter or personal statement, convey your positive, 'can do' attitude. Mention specific examples of how you've worked as part of a team and contributed to achieving goals, especially in customer service settings.
Tailor Your Application: Customize your CV and cover letter to reflect the values and mission of Crossroads Truck & Bus. Mention your commitment to providing excellent customer service and your willingness to learn and adapt, which aligns with their training programs and company culture.
How to prepare for a job interview at Crossroads Truck & Bus Limited
✨Show Your Team Spirit
Since the role emphasizes being a great team player, be prepared to share examples of how you've successfully collaborated with others in previous jobs. Highlight your ability to work effectively within a team to exceed customer expectations.
✨Demonstrate Your Customer Service Skills
Prepare to discuss specific instances where you provided excellent customer service. This could include how you kept customers informed about their vehicle repairs or resolved any issues they faced. Remember, delivering a 1st class service is key!
✨Emphasize Your Positive Attitude
The company values a 'can do' attitude, so make sure to convey your enthusiasm and willingness to tackle challenges. Share stories that illustrate your proactive approach and how you maintain a positive outlook in the workplace.
✨Communicate Clearly
Effective communication is crucial for this role. Practice articulating your thoughts clearly and concisely. Be ready to explain how you would keep both internal teams and customers updated on parts and service duties.
