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- Tasks: Process orders, organize deliveries, and keep customers updated.
- Company: Join a friendly company dedicated to training you as a top-notch Customer Executive.
- Benefits: Enjoy 25 days of holiday, staff discounts, and convenient parking.
- Why this job: Perfect for those who love communication and want to excel in customer service.
- Qualifications: Previous customer service experience and order processing skills are a must.
- Other info: Great opportunity for growth and skill development in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
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Processing orders and organising deliveries.
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Answering customers calls and emails.
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Keeping customers updated with the order process.
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Updating CRM system with customer information
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Raising quotations for customers
This role suits a candidate who is able to handle tricky situations, have great communication skills and also a customer service back ground within an office.
You would be joining a lovely company who have the ability to train to be the best customer executive you can be!
Have you previously processed orders? Do you have previous customer service experience?
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Parking
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Staff discount on products
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25 days holiday plus BH
Customer Executive employer: Sheridan Ward Recruitment
Contact Detail:
Sheridan Ward Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Executive
✨Tip Number 1
Familiarize yourself with common order processing systems and CRM tools. Being able to demonstrate your proficiency in these areas during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Prepare examples of how you've successfully handled tricky customer situations in the past. This will highlight your problem-solving skills and ability to maintain a positive customer experience.
✨Tip Number 3
Practice your communication skills by engaging in mock calls or role-playing scenarios. This will help you feel more confident when answering customer inquiries and keeping them updated on their orders.
✨Tip Number 4
Research StudySmarter's values and customer service approach. Tailoring your responses to align with our company culture can make a strong impression during the interview process.
We think you need these skills to ace Customer Executive
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous customer service experience you have, especially in processing orders and handling customer inquiries. Use specific examples to demonstrate your skills.
Showcase Communication Skills: Since great communication is key for this role, include instances where you've successfully resolved tricky situations or effectively communicated with customers. This will show that you can handle the demands of the position.
Familiarize Yourself with CRM Systems: If you have experience with CRM systems, mention it in your application. If not, express your willingness to learn and adapt quickly to new technologies, as this is crucial for updating customer information.
Express Enthusiasm for Training: The company values training and development, so convey your eagerness to learn and grow in the role. Mention how you look forward to becoming the best customer executive you can be.
How to prepare for a job interview at Sheridan Ward Recruitment
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles. Highlight specific situations where you successfully handled tricky situations or resolved customer issues, as this will demonstrate your ability to thrive in a challenging environment.
✨Familiarize Yourself with Order Processing
Since the role involves processing orders, make sure you understand the basics of order management systems. If you have experience with any CRM systems, mention it during the interview to show your technical proficiency.
✨Communicate Clearly and Confidently
Great communication skills are essential for this position. Practice articulating your thoughts clearly and confidently, especially when discussing how you would keep customers updated throughout the order process.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture and training opportunities. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
