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- Tasks: Lead IT operations across The Snow Centre and Chill Factor e, driving innovation and system optimization.
- Company: Join a dynamic business passionate about snowsports and technology.
- Benefits: Enjoy free skiing, discounts on food, and 25 days of holiday plus bank holidays.
- Why this job: Make a real impact in a fast-paced environment while collaborating with diverse teams.
- Qualifications: Bachelor’s in IT or related field; proven IT management experience required.
- Other info: Flexible hours needed; travel between locations is expected.
The predicted salary is between 48000 - 72000 £ per year.
Location: Multi-site working between The Snow Centre, Hemel Hempstead, and Chill Factor e, Manchester
Are you an experienced IT professional with a passion for technology—and perhaps an interest in Snowsports? Are you looking for a hands-on, impactful role where you can shape and drive the IT operations of a dynamic business?
We are looking for a Group IT Manager to lead our IT infrastructure across both The Snow Centre and Chill Factor e. In this exciting role, you’ll have the autonomy to innovate and implement changes that support our business and industry needs. We’re seeking a well-rounded IT expert who thrives in a fast-paced environment, with the ability to manage multiple systems and foster a proactive, team-focused approach.
Purpose of the Role
As the Group IT Manager, you will be responsible for overseeing the entire IT infrastructure across both sites. You’ll drive critical projects, optimise systems, and lead technological advancements, ensuring alignment with our evolving business.
Key Responsibilities
- Budget Management: Oversee the annual IT budget and ensure cost-effectiveness.
- Daily Operations: Manage daily IT operations, including server hardware, software, and operating systems.
- System Maintenance: Coordinate technology installations, upgrades, and maintenance.
- Hardware & Software: Procure and implement new and replacement hardware and software as needed.
- System Optimisation: Test, troubleshoot, and enhance information systems for optimal performance.
- Performance Reporting: Generate performance reports for operating systems.
- Compliance: Ensure all IT activities adhere to applicable laws, codes, and regulations.
- Disaster Recovery Planning: Evaluate technology risks to develop a network disaster recovery plan and backup procedures.
- Technology Advancements: Stay current with technological trends and industry best practices.
- Be a hands-on leader, with an active presence across both locations.
- Collaborate across departments and sites to understand IT needs and proactively solve challenges.
- Actively participate in management meetings and support other departments as needed, especially during peak times.
Skills & Qualifications
- Education: Bachelor’s degree in IT, computer science, software engineering, or a related field.
- Experience: Proven experience managing IT infrastructure and services with proven experience working in a customer-centric environment with real-world guest interaction. Able to fully grasp the guest and operational impact and interplay with IT systems.
- Networking: Proficiency in computer networks, network administration, and installation, ideally to a CCNA level (Cisco, Meraki, Fortinet, Sophos).
- Technical Expertise: Strong knowledge of computer hardware, cabling, wireless technology, and IT security.
- Software Proficiency: Expertise with Microsoft Windows Server (2012-2022), Exchange Online, Azure AD, and related Microsoft products.
- Virtualization: Understanding of Hyper-V and virtualization technologies.
- Additional Systems: Experience with VoIP (3CX), IP CCTV systems, server storage, hardware, Veeam, and Linux (Ubuntu).
- Leadership Skills: Strong management skills, highly organized, with excellent time management and multitasking abilities.
- Analytical Skills: Excellent problem-solving skills and attention to detail.
- Flexibility: Willingness to work flexible hours, including evenings, weekends, and public holidays.
- The Snow Centre and Chill Factor e operate 7 days a week, 364 days a year and the business expects a flexible approach to working regular evenings and weekends, whilst being on-hand for emergencies and on public holidays when necessary.
- Ability to split your time equally across both locations with frequent travel expected (full driving licence is advantageous).
- Expected to work from site with occasional off-site working to be approved if required.
Company Benefits
- Free skiing and snowboarding.
- Discounted food and drinks.
- Access to our employee assistance program (extends to family).
- Discounts at national retailers.
- 25 days of holiday plus 8 statutory bank holidays.
Ready to make an impact in our team? Please send your CV and cover letter to Natalie Macdonald at Deadline for applications: 28th February 2025
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Group IT Manager employer: Chill Factory
Contact Detail:
Chill Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group IT Manager
✨Tip Number 1
Familiarize yourself with the specific IT infrastructure and systems used at The Snow Centre and Chill Factor e. Understanding their current technology stack will help you demonstrate your ability to optimize and innovate during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed IT teams or projects in the past. Highlighting your experience in a customer-centric environment will resonate well with the hiring team.
✨Tip Number 3
Research the latest trends in IT and snowsports technology. Being able to discuss how emerging technologies can benefit their operations will set you apart as a forward-thinking candidate.
✨Tip Number 4
Prepare to discuss your approach to disaster recovery planning and compliance. Having a solid strategy for these areas is crucial for the role, and demonstrating your proactive mindset will impress the interviewers.
We think you need these skills to ace Group IT Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT management, particularly in customer-centric environments. Emphasize your technical expertise with systems mentioned in the job description, such as Microsoft Windows Server and networking skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and snowsports. Discuss how your leadership skills and experience align with the responsibilities of the Group IT Manager role, and provide examples of past successes in managing IT infrastructure.
Highlight Flexibility: Since the role requires flexibility in working hours, mention your willingness to work evenings, weekends, and public holidays. This shows that you understand the demands of the position and are ready to meet them.
Showcase Problem-Solving Skills: Include specific examples in your application that demonstrate your analytical and problem-solving abilities. Highlight situations where you successfully optimized systems or managed critical projects, as these are key aspects of the role.
How to prepare for a job interview at Chill Factory
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology and how it can enhance the snowsports experience. Share examples of how you've used technology to solve problems or improve operations in previous roles.
✨Demonstrate Leadership Skills
As a Group IT Manager, you'll need strong leadership abilities. Prepare to discuss your management style and provide examples of how you've successfully led teams, managed projects, and fostered collaboration across departments.
✨Highlight Relevant Technical Expertise
Be ready to talk about your technical skills, especially in areas like networking, server management, and virtualization. Discuss specific technologies you've worked with, such as Microsoft Windows Server or VoIP systems, and how they relate to the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to troubleshoot issues or implement new systems, and be prepared to explain your thought process and outcomes.
