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- Tasks: As a Service Advisor, you'll support customers and ensure top-notch service.
- Company: Join TrustFord, a network that values teamwork and inclusivity.
- Benefits: Enjoy 33 days of holiday, performance bonuses, and flexible working options.
- Why this job: Be part of a supportive team with great training and career growth opportunities.
- Qualifications: Looking for strong communicators with customer service experience and a full UK Drivers Licence.
- Other info: We welcome applications from everyone and offer adjustments during the application process.
The predicted salary is between 24000 - 36000 £ per year.
We like the people we work with and respect how good they are at their jobs. We’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it., When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. We blind recruit therefore our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview. Our application form is your opportunity to detail all of your experience as you would on your CV.
For your first 5 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.
Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what… be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone. We work with our colleague network Groups – including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds.
To request any adjustments, please ask this during the application stage or contact the Recruitment Team.
Happy to Talk Flexible Working – To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have.
TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.
All offers of employment are subject to a background check.
We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.
We are looking for a Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You’ll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers.
Join our friendly local team, and you’ll soon discover that we’ll invest both in our business and in you. From a comprehensive training and development programme (including a week at our residential induction academy) to a performance-related bonus, 33 days’ holiday, and other great benefits we’ll give you the rewards you deserve.
Are you a team player?
Are you customer focused?
Do you have experience in a similar role?
Do you have great organisational skills?
Can you drive the standard in customer care?
Do you have a full UK Drivers Licence?, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are looking for a career, please apply online.
Full and Part Time opportunities available.
In addition to receiving a competitive salary, for the right candidate this position will offer:
Industry leading package
33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
Bonus payments based upon your performance
Pension Scheme & Life Assurance
Ford Privilege vehicle purchase scheme
Discount on Service, Bodyshop and Parts
1 day each year to volunteer for a charity of your choice
Cycle to work purchase scheme
Access to Perks at Work discount website
Service Advisor employer: TrustFord
Contact Detail:
TrustFord Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Make sure to highlight your customer service experience during the interview. Since the role emphasizes excellent communication skills and a strong people background, be prepared to share specific examples of how you've successfully handled customer interactions in the past.
✨Tip Number 2
Demonstrate your ability to work under pressure by discussing situations where you met tight deadlines. This will show that you can handle the demands of the Service Advisor role effectively.
✨Tip Number 3
Familiarize yourself with TrustFord's values and commitment to inclusivity. Being able to discuss how you align with their culture of cooperation and openness will make a positive impression during your interview.
✨Tip Number 4
Prepare questions about the training and development opportunities available, especially the residential induction academy. Showing interest in your growth within the company can set you apart from other candidates.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Detail Your Experience: When filling out your application, be specific about your previous roles and responsibilities. Highlight any experience in customer service or sales, as well as your ability to handle sensitive information.
Showcase Your Skills: Make sure to emphasize your communication skills and organizational abilities. Provide examples of how you've successfully worked in a team and contributed to customer satisfaction.
Express Your Enthusiasm: Convey your drive and commitment to the role. Mention why you are excited about the opportunity to work with TrustFord and how you can contribute to their inclusive and supportive environment.
Review Before Submission: Before submitting your application, double-check for any errors or missing information. Ensure that your application reflects your best self and aligns with the values of TrustFord.
How to prepare for a job interview at TrustFord
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in customer service or sales during the interview. Provide specific examples of how you've successfully handled customer inquiries or resolved issues, as this role heavily relies on excellent communication and interpersonal skills.
✨Demonstrate Team Spirit
Since the company values teamwork and cooperation, be prepared to discuss how you work well within a team. Share experiences where you contributed to team success or supported colleagues, emphasizing your ability to collaborate effectively.
✨Be Ready for Questions on Confidentiality
Given the importance of handling sensitive information in this role, be ready to discuss how you ensure confidentiality in your previous positions. This will show that you understand the responsibilities that come with being a Service Advisor.
✨Express Your Enthusiasm for the Role
Convey your passion for the position and the company during the interview. Discuss what excites you about working as a Service Advisor and how you can contribute to the team's success, demonstrating your drive and commitment.
