Campaign manager

Full time and Permanent

Working Hours: 37.5 hours / week

Hybrid: 2 days / week WFH

Summary: We are delighted to be working on behalf of a specialist service provider who is seeking a detail-oriented and client-focused professional to coordinate and oversee the execution of client-driven outreach initiatives. This role is essential in managing day-to-day operational tasks related to client projects, ensuring accurate implementation, smooth delivery, and consistent communication. Acting as a central liaison between internal teams and external partners, the position requires excellent organisational skills, a solutions-oriented mindset, and a passion for delivering high-quality service.

Key responsibilities:

• Project Coordination & Execution
  • Organise and manage client-led communication projects from planning to completion.
  • Compile and distribute project documentation, such as work briefs and data specifications.
  • Track project milestones, flag potential risks, and facilitate internal and external updates.
• Client Partnership & Service Excellence
  • Serve as the primary operational contact for allocated clients, ensuring a responsive and proactive service approach.
  • Build strong working relationships through regular calls, meetings, and reports.
  • Address client needs and concerns promptly to support ongoing trust and collaboration.
• Resource & Logistics Oversight
  • Monitor usage levels of project-related resources, including printed materials and fulfilment stock.
  • Coordinate ordering and replenishment in line with project timelines and budgets.
  • Ensure all logistical components, such as return handling or draw events, are properly executed and recorded.
• Issue Management & Quality Assurance
  • Investigate and resolve delivery or service issues using structured processes.
  • Perform checks on active campaigns to maintain accuracy and quality control.
  • Maintain accurate logs and documentation of all operational activities and billable items.
• Team Collaboration & Process Improvement
  • Work cross-functionally with project teams and account managers to ensure alignment.
  • Provide strategic insights based on client behaviour to support long-term retention and growth.
  • Assist with process optimisation, reporting, and occasional internal initiatives.

Ideal Candidate:

• GCSE / A-Levels
• Experience working within a B2B customer-facing role.
• Experience within the charity sector.
• Experience in briefing requirements to other teams.
• Gathers and analyses information from varied sources effectively.
• Influences and persuades others with confidence.
• Adapts quickly to changing processes and evolving environments.
• Demonstrates excellent planning and organisational skills.