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- Tasks: Lead conduct risk management for offshore operations in the UK Financial Services sector.
- Company: Join Sigma Connected, a fast-growing BPO focused on delivering top-notch services.
- Benefits: Enjoy competitive salary, flexible work arrangements, and opportunities for travel.
- Why this job: Make a real impact by shaping conduct risk strategies and enhancing client relationships.
- Qualifications: 5+ years in conduct risk within UK financial services; certifications preferred.
- Other info: Simple recruitment process with direct communication and no hoops to jump through.
The predicted salary is between 43200 - 72000 £ per year.
What being part of the Sigma Family means for you
BPO Operations – Director of Conduct Risk
Sigma Connected are looking for a Director of Conduct risk who will be crucial to the development of best-in-class offshore operations supporting our UK Financial Services sector clients.
This role will work collaboratively with internal and external client stakeholders from the SLT level to Operational managers. Working with our fast-growing Cape Town operation including operations, training, quality, analytics, resource planning, and implementation teams.
The Opportunity:
Job title: Director of Conduct Risk
Contract: Full-time permanent or Fixed Term Contract.
Start date: As soon as possible.
Core hours: Monday to Friday 9 am-6 pm
Where you work: This role requires the flexibility to be based in Cape Town for significant periods of time to support operational development. The initial requirement is 3 months based Offshore with further periods of travel required.
Your salary: Competitive (to be discussed on application)
A bit more about the Opportunity…
What Your Day-to-Day will Look Like:
- You will utilise your subject matter expertise to embed an understanding of Conduct Risk and the relationship between regulatory requirements, client expectations, and our operational practices across our Cape Town Operations.
- You will provide assurance, build client confidence, and add value through solutions-focused management of any risks and process changes.
- You will have a deep understanding of the conduct risk landscape in the consumer credit sector and the ability to engage and influence Senior Managers responsible for Conduct Risk at our Clients to help shape strategy. You will develop operational solutions that deliver win-win outcomes to mitigate emerging risks and threats.
- You will work closely with Sigma Connected’s executive team to enhance wider business awareness of conduct risks faced by our current and future clients, driving enhancements to our BPO solutions within the FS sector.
- You will identify opportunities to enhance Sigma Connected’s existing Conduct Risk framework and propose solutions.
- You will oversee the investigation and resolution of any conduct risk-related incidents and identify any business learning and changes required.
- You will support Sigma Connected’s leadership team and be a key contributor to client governance activities including MBR’s, QBR’s and internal executive governance meetings.
What amazing People will bring to the role
You will…
- You have 5+ years’ experience as a senior conduct risk professional in the UK financial services sector, ideally from a UK retail consumer credit background. You may hold professional certifications such as ICA Advanced Certificate in Conduct Risk or ICA Diploma in Governance Risk and Compliance.
- The ideal candidate will have a strong understanding of the challenges associated with Outsourced activity; you may have experience working at a BPO or working alongside outsourced operations as a client of a BPO during your career. Experience working with Offshore teams is also desirable.
- You are a compelling and authentic leader, with a collaborative working style and ability to create a positive, solutions-focused operational atmosphere.
- You are a flexible and resilient individual with a can-do attitude. You are as comfortable working with C-Suite stakeholders as with operational leadership teams to drive change and deliver results.
- Candidates may have experience in either First or Second Lines of Défense roles and will be able to demonstrate a deep understanding of the challenges of delivering fair customer outcomes across multi-site and operations of 200FTE+.
Simple and Straight Forward Recruitment.
We don’t see the value in making candidates jump through hoops. Once you’ve sent us your CV, if we think we have a suitable position for you, we’ll contact you for a short telephone conversation which may then lead to a formal interview.
If you like the sound of being part of the Sigma Family then don’t wait and get applying!
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Director of Conduct Risk employer: Sigma Connected
Contact Detail:
Sigma Connected Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Conduct Risk
✨Tip Number 1
Familiarize yourself with the specific conduct risk landscape in the UK financial services sector. Understanding the nuances and regulatory requirements will help you engage effectively with stakeholders and demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the BPO and financial services sectors, especially those who have experience with outsourced operations. Building these connections can provide valuable insights and potentially lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss your leadership style and how you foster a collaborative environment. Highlight examples from your past experiences where you successfully drove change and delivered results, particularly in multi-site operations.
✨Tip Number 4
Be ready to showcase your problem-solving skills by discussing past incidents related to conduct risk that you have managed. This will demonstrate your ability to handle challenges and contribute positively to Sigma Connected's operational development.
We think you need these skills to ace Director of Conduct Risk
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Director of Conduct Risk position. Understand the key responsibilities and required qualifications, especially the emphasis on experience in the UK financial services sector.
Tailor Your CV: Customize your CV to highlight your relevant experience in conduct risk, particularly in the consumer credit sector. Make sure to showcase any professional certifications you hold, such as the ICA Advanced Certificate in Conduct Risk.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the conduct risk landscape and your ability to engage with senior stakeholders. Use specific examples from your past experience to demonstrate how you can add value to Sigma Connected.
Highlight Leadership Skills: In both your CV and cover letter, emphasize your leadership style and collaborative approach. Provide examples of how you've successfully driven change and delivered results in previous roles, especially in a BPO or outsourced environment.
How to prepare for a job interview at Sigma Connected
✨Showcase Your Expertise
Make sure to highlight your 5+ years of experience in conduct risk, especially within the UK financial services sector. Be prepared to discuss specific examples of how you've navigated regulatory requirements and client expectations.
✨Demonstrate Leadership Skills
As a compelling leader, it's important to convey your collaborative working style. Share instances where you've successfully led teams or influenced stakeholders, particularly in high-pressure situations.
✨Understand the BPO Landscape
Familiarize yourself with the challenges associated with outsourced activities. Be ready to discuss your experience with BPOs and how you can enhance Sigma Connected’s existing Conduct Risk framework.
✨Prepare for Client Engagement Scenarios
Since this role involves working closely with C-Suite stakeholders, practice articulating your thoughts on how to drive change and deliver results. Think about how you would approach governance activities like MBRs and QBRs.
