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For Companies At a Glance
- Tasks: Manage client accounts and ensure their needs are met with our products.
- Company: Join Barbour ABI, a leader in account management services.
- Benefits: Enjoy hybrid work, early Fridays, extra holidays, and a vibrant company culture.
- Why this job: This role offers growth opportunities, professional development, and a chance to build lasting client relationships.
- Qualifications: Experience in client services or account management is essential, along with excellent customer service skills.
- Other info: Participate in regular social events and volunteer days to give back.
The predicted salary is between 36000 - 60000 £ per year.
Provide an unrivalled account management service to your allocated set of clients.
Understand your clients and match their needs to the Barbour ABI product portfolio.
Achieve monthly revenue targets on account renewals.
Proactively seek growth opportunities within your portfolio of accounts.
Achieve relevant KPI’s
Effectively manage regular client contact levels to ensure you are serving your accounts effectively.
Conduct regular meetings with clients on Teams to conduct account reviews, achieve renewals and sell additional products.
Ensure client requests, requirements, queries and training requirements are met, in a timely manner and always to an excellent standard.
Provide feedback from clients to the business, so we can continually improve our offering.
Accurately log your client interactions on the CRM system.
Understand and communicate regular product updates to your clients.
Experience in a similar Client Services / Account Management role
Excellent customer service skills and the ability building strong and long lasting relationships with clients
Determined to exceed sales targets and objectives
Good objection handler
Self-motivated and determined
Excellent attention to detail
Excellent administrative skills
Strong planning, organisation and time management skills
Capable of working under pressure to tight deadlines
Just some of the benefits that await you:
Hybrid working for everyone
3pm finish on a Friday
25 to 30 days holiday
Day off for your birthday
Purchase extra holidays
Volunteering days
Pension and Life Assurance
Great company culture that offers professional development, training and regular social events
Client Services Account Manager employer: Infopro Digital
Contact Detail:
Infopro Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Account Manager
✨Tip Number 1
Familiarize yourself with the Barbour ABI product portfolio. Understanding the products inside and out will help you match client needs effectively and demonstrate your expertise during client meetings.
✨Tip Number 2
Practice your communication skills, especially for virtual meetings on Teams. Being able to convey information clearly and confidently will help you build strong relationships with clients and achieve those account renewals.
✨Tip Number 3
Stay organized and manage your time effectively. Use tools or methods that help you keep track of client interactions and follow-ups, ensuring that you meet their requests promptly and maintain high service standards.
✨Tip Number 4
Be proactive in seeking growth opportunities within your accounts. Research your clients' industries and identify potential areas where additional products could benefit them, showing your commitment to their success.
We think you need these skills to ace Client Services Account Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Client Services Account Manager position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in client services or account management. Use specific examples that demonstrate your ability to build strong relationships with clients and achieve sales targets.
Showcase Your Skills: Make sure to highlight your customer service skills, attention to detail, and ability to manage multiple tasks under pressure. Provide concrete examples of how you've successfully handled client requests and exceeded expectations in past roles.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention why you are particularly interested in working with Barbour ABI and how you can contribute to their success.
How to prepare for a job interview at Infopro Digital
✨Understand the Product Portfolio
Make sure you familiarize yourself with the Barbour ABI product portfolio before the interview. Being able to discuss how these products can meet client needs will demonstrate your understanding of the role and show that you're proactive.
✨Showcase Your Client Management Skills
Prepare examples from your past experience where you've successfully managed client accounts. Highlight how you built relationships, handled objections, and achieved sales targets to illustrate your capability in a similar role.
✨Demonstrate Your Organizational Skills
Be ready to discuss how you manage your time and prioritize tasks, especially under pressure. Share specific strategies or tools you use to stay organized and ensure timely responses to client requests.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing scenarios during the interview. Practice handling common client objections and conducting account reviews, as this will showcase your customer service skills and ability to think on your feet.
