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- Tasks: Assist customers with inquiries, reservations, and invoices while managing fleet information.
- Company: H&H is a family-run vehicle rental business, thriving since 1999 in North London.
- Benefits: Enjoy 28 paid holidays, free MOTs, company events, and promotional opportunities.
- Why this job: Join a fun team, learn new skills, and make an impact in the vehicle rental industry.
- Qualifications: Must have a full UK driving license and customer service experience; GCSEs in Maths and English required.
- Other info: Work in a relaxed environment with flexible hours and occasional vehicle deliveries.
Who Are H&H?
H&H are a family run business since 1999. Experts of the commercial vehicle trade in all aspects. Specialising in the Vehicle Rental & Vehicle Sales.
With a small but effective workforce of around 12-14 staff members we have grown to be one of the largest rental companies in north London. With a large client base of over 1200 companies and individuals who use or services on a daily basis. H&H are known as the one stop shop for commercial vehicle needs. Feel free to take a look at our website for more info on all our services.
Role responsibilities:
- Dealing with customer enquires via telephone / face to face / emails
- Creating customer reservations and handling account customer invoices
- Helping to carefully manage customer reservations
- Making sure customer requests are dealt with in a timely fashion
- Maintaining fleet information effectively
- Be able to work under pressure during peak times
- Occasionally delivering or collecting company vehicles
Applicant Specification:
- Full UK driving license (mandatory)
- Experience in customer service face to face (mandatory)
- Have a friendly & pleasant telephone manner (mandatory)
- IT standard knowledge of Microsoft Office (outlook, word, Excel) (mandatory)
- GCSE’s in Maths, English Grade C or above.
- Have keen attention to detail and problem solving qualities
- Have good punctuality and work ethic
- Be able to work efficiently on their own or within a team.
- To work alternative weekends (mandatory)
- Any experience in rental/ vehicle sales/ vehicle repair (an advantage)
- A working knowledge of commercial vehicles (an advantage)
- Be a UK resident and have eligibility to work in the UK.
- Willing to always learn new skills and features within the daily routine of the company.
Rewards & Benefits
The applicant can expect 28 paid days holiday per tax year including bank holidays.
Half day alternative Saturdays and no Sundays.
One Free MOT – and use of the workshop for servicing & discount parts.
A fun relaxed working environment
Company vehicle benefits included (subject to availability).
Company summer and winter events and Christmas bonuses.
Paid overtime
Promotional opportunities
Training and in job development of skills & knowledge within the motor/rental trade
Free On Site Parking
Location:
H&H are based in Kentish Towen, North London., And have our sister company CVS Vanhire based in Tottenham. The role would be based In Kentish Town. However occasional call outs to collect/deliver vehicles may be required. We are near Kentish Town Train Station with plenty of cycling routes nearby and on site employee parking. Take a look at our website for more info and we look forward to hearing from you!
Customer Service Service - Vehicle Rental employer: CVS Ltd
Contact Detail:
CVS Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Service - Vehicle Rental
✨Tip Number 1
Familiarize yourself with H&H's services and values by exploring their website. Understanding their approach to customer service and vehicle rental will help you align your responses during the interview.
✨Tip Number 2
Highlight any previous experience in customer service, especially in face-to-face interactions. Be ready to share specific examples of how you've successfully handled customer inquiries or resolved issues.
✨Tip Number 3
Prepare to discuss your knowledge of commercial vehicles. If you have any relevant experience in vehicle sales or repairs, make sure to mention it, as it could set you apart from other candidates.
✨Tip Number 4
Demonstrate your ability to work under pressure by sharing past experiences where you managed high-stress situations effectively. This is crucial for a role that involves handling customer requests during peak times.
We think you need these skills to ace Customer Service Service - Vehicle Rental
Some tips for your application 🫡
Understand the Company: Before applying, take some time to understand H&H's business model and values. Familiarize yourself with their services in vehicle rental and sales, as well as their customer base. This knowledge will help you tailor your application.
Highlight Relevant Experience: Make sure to emphasize your customer service experience, especially face-to-face interactions. Mention any specific instances where you successfully handled customer inquiries or managed reservations, as this aligns with the role's responsibilities.
Showcase Your Skills: In your CV and cover letter, highlight your IT skills, particularly with Microsoft Office. Also, mention your attention to detail and problem-solving abilities, as these are key qualities the company is looking for.
Tailor Your Application: Customize your cover letter to reflect your enthusiasm for the role and how your background fits the job description. Be sure to mention your willingness to learn new skills and your ability to work under pressure during peak times.
How to prepare for a job interview at CVS Ltd
✨Know the Company
Before your interview, take some time to research H&H. Understand their history, services, and what sets them apart in the vehicle rental industry. This will show your genuine interest and help you answer questions more effectively.
✨Demonstrate Customer Service Skills
Since the role heavily involves customer interaction, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your friendly demeanor and problem-solving abilities.
✨Showcase Your IT Proficiency
Make sure to mention your experience with Microsoft Office, especially Outlook, Word, and Excel. You might be asked to demonstrate your skills, so be ready to discuss how you've used these tools in previous roles.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle peak times or difficult customer situations. Think of scenarios where you had to work under pressure and how you managed to maintain a high level of service.
