Customer Service Advisor - Lincoln Apply now
Customer Service Advisor - Lincoln

Customer Service Advisor - Lincoln

Lincoln Full-Time 22700 - 28300 £ / year (est.)
Apply now
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At a Glance

  • Tasks: Help customers with broadband tech queries over the phone and provide solutions.
  • Company: Join EE, a leading telecommunications company focused on customer service and support.
  • Benefits: Enjoy a starting salary of £25,267, flexible working options, and great discounts on EE & BT products.
  • Why this job: Make a difference while developing your skills in a supportive team culture.
  • Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
  • Other info: Flexible breaks, occasional home working, and opportunities for career growth await you!

The predicted salary is between 22700 - 28300 £ per year.

Location- BT Call Centre, 4 Ruston Road, Ropewalk, Lincoln, LN6 7FS Full Time Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Home Connections Team in Lincoln . You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way. You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you? A great starting salary of £25,267.00. Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts Volunteering days, so you can give back to your local community Optional Private Healthcare and Dental, to protect you and your family On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?

Customer Service Advisor - Lincoln employer: EE

EE is an exceptional employer, offering a supportive and flexible work environment at our BT Call Centre in Lincoln. With a strong focus on employee growth, we provide tailored training, career development opportunities, and generous benefits such as market-leading family leave and online GP access. Join us to be part of a vibrant team culture where your contributions make a real difference, all while enjoying significant discounts on EE & BT products.
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Contact Detail:

EE Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Service Advisor - Lincoln

✨Tip Number 1

Finde heraus, welche technischen Fähigkeiten in der Kundenbetreuung gefragt sind. Informiere dich über gängige Probleme mit Breitbandtechnologie und übe, wie du diese am besten erklärst. Das zeigt dein Interesse und deine Bereitschaft, den Kunden zu helfen.

✨Tip Number 2

Nutze soziale Medien, um mit aktuellen oder ehemaligen Mitarbeitern von EE in Kontakt zu treten. Sie können dir wertvolle Einblicke in die Unternehmenskultur und die Erwartungen an die Rolle geben, was dir helfen kann, dich besser vorzubereiten.

✨Tip Number 3

Bereite dich darauf vor, in einem simulierten Gespräch zu zeigen, wie du mit Kundenanfragen umgehst. Übe, ruhig und hilfsbereit zu bleiben, auch wenn die Fragen komplex sind. Dies wird dir helfen, im Vorstellungsgespräch selbstbewusst aufzutreten.

✨Tip Number 4

Informiere dich über die Flexibilität und die Vorteile, die EE bietet. Zeige in deinem Gespräch, dass du die Work-Life-Balance schätzt und bereit bist, dich in einem unterstützenden Team einzubringen. Das wird dir helfen, einen positiven Eindruck zu hinterlassen.

We think you need these skills to ace Customer Service Advisor - Lincoln

Problem-Solving Skills
Technical Aptitude
Communication Skills
Customer Relationship Management
Active Listening
Empathy
Adaptability
Time Management
Team Collaboration
Conflict Resolution
Attention to Detail
Patience
Ability to Learn Quickly
Flexibility

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your problem-solving abilities and interpersonal skills align with the role.

Showcase Relevant Skills: Even if you don't have direct experience, emphasize any transferrable skills you possess, such as customer service experience, technical knowledge, or a passion for technology and gaming. Use specific examples to demonstrate these skills in your CV and cover letter.

Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work at EE and how you can contribute to their Home Connections Team. Make sure to convey your willingness to learn and adapt.

Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer service role.

How to prepare for a job interview at EE

✨Show Your Problem-Solving Skills

Since this role involves helping customers with tech-related queries, be prepared to discuss examples of how you've solved problems in the past. Whether it's a tech issue or a customer service scenario, demonstrating your ability to think critically and find solutions will impress the interviewers.

✨Emphasize Your Communication Skills

As a Customer Service Advisor, you'll be talking to customers over the phone. Highlight your communication skills by sharing experiences where you effectively conveyed information or resolved conflicts. Make sure to show that you can remain calm and helpful, even in challenging situations.

✨Demonstrate Flexibility and Adaptability

The job offers flexibility, so it's important to show that you're adaptable. Discuss any previous experiences where you had to adjust to changing circumstances or manage multiple tasks. This will show that you can thrive in a dynamic work environment.

✨Express Enthusiasm for the Role

Let your passion for technology and customer service shine through during the interview. Share why you're excited about the opportunity to help customers with their broadband issues and how you see yourself contributing to the team. A positive attitude can make a big difference!

Customer Service Advisor - Lincoln
EE Apply now
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  • Customer Service Advisor - Lincoln

    Lincoln
    Full-Time
    22700 - 28300 £ / year (est.)
    Apply now

    Application deadline: 2026-12-21

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    EE

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