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- Tasks: Monitor alerts, perform backup checks, and provide excellent customer support.
- Company: Join Syntax Integration, a leading Managed Services Provider in London serving finance and property sectors.
- Benefits: Enjoy remote work flexibility, a supportive team, and opportunities for professional growth.
- Why this job: Be part of a dynamic team, enhance your tech skills, and make a real impact.
- Qualifications: Proficiency in Microsoft Cloud solutions and IT Service Desk experience required.
- Other info: Full-time role with morning and evening shifts; perfect for tech-savvy problem solvers.
The predicted salary is between 36000 - 60000 £ per year.
Location: Remote
Contract Type: Full-Time
Primary Shift: Monday to Friday, morning shift 07:00am – 15:30pm, evening shift: 5:30PM-6:30PM
Focus on backup checks and monitoring alerts.
The Company Syntax Integration is a Managed Services Provider based in central London, primarily serving clients in the financial, property, and investment sectors.
Job Responsibilities
- Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards.
- Call and Ticket Handling: Respond to customer calls and tickets. Ensure prompt resolution or escalation as needed.
- On-Call Support: Be on standby for out-of-hours calls and tickets during designated on-call shifts. Address urgent issues requiring immediate attention during on-call hours.
- Customer Interaction: Deliver excellent customer care and communication throughout all interactions.
- Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work.
Technical Skills Required
- Proficiency in Microsoft Cloud solutions such as Office 365 (Exchange Online, SharePoint Online, OneDrive for Business).
- Experience managing devices and remote systems using tools like Intune, Datto RMM, and TeamViewer.
- Strong skills in Windows Server OS, Windows/MacOS troubleshooting, and hardware diagnostics for laptops/desktops.
- Familiarity with backup and disaster recovery tools like Azure, SkyKick, Barracuda, and Spanning.
- Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs.
- Practical knowledge of: DNS, DHCP, Active Directory, Hyper-V, Exchange, WDS. File and folder security management. Smartphone troubleshooting.
Soft Skills Required
- Experience working on an IT Service Desk.
- Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and customer service focus.
- Professional telephone manner and customer-facing demeanour.
- Ability to prioritise tasks and work under pressure to meet deadlines.
- High attention to detail, self-motivated, organised, and capable of multitasking.
Remote Service Desk Engineer employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Service Desk Engineer
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Microsoft Cloud solutions and backup tools. Having hands-on experience or relevant certifications can really set you apart during the interview.
✨Tip Number 2
Prepare to discuss your previous experiences in IT Service Desk roles, particularly how you've handled customer interactions and resolved issues. Be ready to share specific examples that highlight your problem-solving skills and customer service focus.
✨Tip Number 3
Since this role involves on-call support, think about your availability and willingness to handle urgent issues outside of regular hours. Being able to demonstrate your commitment to customer care during these times can be a big plus.
✨Tip Number 4
Brush up on your knowledge of ITIL Service Management disciplines, as understanding these frameworks will be crucial for the role. Showing that you can apply these principles in real-world scenarios will impress your interviewers.
We think you need these skills to ace Remote Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your proficiency in Microsoft Cloud solutions, IT Service Desk experience, and any specific tools mentioned like Intune or Azure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your customer service skills and how you can contribute to Syntax Integration's mission in the financial and property sectors.
Highlight Technical Skills: In your application, emphasise your technical skills, especially those related to backup checks, monitoring alerts, and troubleshooting. Be specific about your experience with tools like Datto RMM and your knowledge of Windows Server OS.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at LinkedIn
✨Showcase Your Technical Skills
Be prepared to discuss your proficiency in Microsoft Cloud solutions and other technical tools mentioned in the job description. Highlight specific experiences where you successfully managed devices or resolved issues using these technologies.
✨Demonstrate Customer Service Excellence
Since the role involves significant customer interaction, be ready to share examples of how you've delivered excellent customer care in previous positions. Emphasise your communication skills and ability to handle difficult situations with professionalism.
✨Understand ITIL Framework
Familiarise yourself with ITIL Service Management disciplines, as they are crucial for this role. Be prepared to discuss how you've applied these principles in past roles, particularly in incident and problem management.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you prioritise tasks under pressure. Think of specific instances where you successfully resolved urgent issues, especially during on-call hours.
