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- Tasks: Lead technical delivery of ServiceNow solutions and engage with customers to solve business problems.
- Company: Join Eviden, a global leader in digital transformation with 55,000 talented professionals.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of an elite team with a strong reputation for customer satisfaction and innovation.
- Qualifications: Experience in software implementation and knowledge of ITSM tools like ServiceNow is essential.
- Other info: Must be eligible for security clearance and prepared to travel.
The predicted salary is between 43200 - 72000 £ per year.
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Atos is a global leader in data-driven, trusted, and sustainable digital transformation and services. As a next-generation digital business with worldwide leading positions in digital, cloud, data, advanced computing, and security, it brings deep expertise for all industries around the world. By uniting unique high-end technologies across the full digital continuum with over 70,000 world-class talents, Atos expands the possibilities of data and technology, now and for generations to come.
About the practice:
We are an Elite ServiceNow partner, with a leading reputation for customer satisfaction, operating with a global footprint, delivering services to leading brands across all industries. With over 16 years of ServiceNow partner experience, providing a Centre of Excellence for ServiceNow within Eviden through over 500 experts and 1300 certifications, this is a fantastic opportunity to join a dynamic, fast-paced, and growing area.
About the role:
The primary role of the ServiceNow Senior Technical Consultant is to work closely with customers to understand and translate their business and technical requirements, propose solutions to business problems, and then lead the technical delivery of the chosen design.
If you have a background in Enterprise Service Management or SaaS technical delivery in one or more of the following areas, we want to hear from you:
- ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell)
The candidates should be eligible to obtain a security clearance to the BPSS level and be eligible for SC.
Responsibilities:
- Preparing and running functional design workshops, creating design specifications based on out-of-the-box functionality and customer requirements.
- Customer engagement to address the technical solution, including challenging and validating customer requirements.
- Providing creative solutions to resolve business problems, technology issues, process, and people challenges.
- Working with the Pre-Sales and Delivery teams to support, validate, and help deliver client presentations, workshops, proof of concept designs, and responses to technical and business inquiries.
- Hands-on technical delivery of the ServiceNow solutions, from design and development through to testing and implementation.
- Supporting the development and growth of the services delivered by Eviden ServiceNow practice.
- Excellent verbal and written communication skills required.
- Mentoring and coaching others, as well as sharing best practices and knowledge.
Qualifications, skills, and experience:
- Proven experience in software implementation in either a development or consulting role.
- Proven leadership skills in managing small teams and projects.
- Ability to produce documentation at various levels, including technical and customer-facing.
- Knowledge of IT and Enterprise Service Management or any large enterprise SaaS solution.
- Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential.
- ServiceNow experience in ITSM, ITBM, ITOM, CSM, or HR products are highly desirable. ServiceNow Certifications in all areas are highly desirable.
- Experience in multiple application architectures and supporting technologies.
- Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
- Knowledge of relational databases (MySQL, MSSQL, Oracle) is beneficial.
Learn more about us
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here.
Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here.
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ServiceNow Senior Technical Consultant employer: Atos SE
Contact Detail:
Atos SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Senior Technical Consultant
✨Tip Number 1
Familiarize yourself with the latest ServiceNow features and updates. This will not only help you in interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Engage with the ServiceNow community through forums, webinars, and local meetups. Networking with other professionals can provide insights into best practices and potential job leads.
✨Tip Number 3
Prepare to discuss specific case studies or projects where you've successfully implemented ServiceNow solutions. Real-world examples can showcase your problem-solving skills and technical expertise.
✨Tip Number 4
Highlight any leadership experience you have, especially in managing teams or projects. This role requires strong leadership skills, so be ready to share how you've guided others in past roles.
We think you need these skills to ace ServiceNow Senior Technical Consultant
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the ServiceNow Senior Technical Consultant position. Make sure you understand the responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with ServiceNow or other ITSM toolsets. Provide specific examples of past projects where you led technical delivery or engaged with customers to solve business problems.
Showcase Communication Skills: Since excellent verbal and written communication skills are essential for this role, make sure to demonstrate these in your application. Use clear and concise language, and consider including examples of how you've effectively communicated complex technical information to non-technical stakeholders.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements and values of Eviden. Mention your understanding of their commitment to digital transformation and how your skills align with their goals, particularly in customer satisfaction and innovative solutions.
How to prepare for a job interview at Atos SE
✨Understand the Role and Responsibilities
Make sure you have a clear understanding of the ServiceNow Senior Technical Consultant role. Familiarize yourself with the responsibilities such as preparing functional design workshops and leading technical delivery. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with ServiceNow or other ITSM toolsets. Highlight specific projects where you successfully implemented solutions, focusing on your problem-solving skills and technical delivery capabilities.
✨Demonstrate Leadership and Mentoring Skills
Since the role involves managing small teams and mentoring others, be ready to share examples of how you've led projects or coached team members in the past. This will show your potential employer that you can contribute to the growth of their ServiceNow practice.
✨Prepare for Customer Engagement Scenarios
Expect questions about how you would engage with customers to validate their requirements and propose solutions. Prepare scenarios from your past experiences where you successfully navigated customer challenges and delivered effective solutions.
