Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage IT services, vendor relationships, and optimize costs in a cloud-driven environment.
- Company: Thredd is a leader in global payments processing, supporting top FinTechs and digital banks.
- Benefits: Join a dynamic team with opportunities for innovation and hands-on support in fintech.
- Why this job: Be at the forefront of the payments revolution and shape the future of financial technology.
- Qualifications: Experience in IT service management and vendor relations, especially in cloud-centric industries.
- Other info: Work with cutting-edge technology and collaborate with industry leaders like Monzo and Revolut.
The predicted salary is between 43200 - 72000 £ per year.
Are you passionate about delivering seamless IT services and optimizing vendor relationships in a cloud-driven environment?
At Thredd, we’re looking for a Service Delivery Manager to drive excellence in IT service management, vendor performance, and cost optimization. This role is critical in ensuring our services run smoothly, SLAs are met, and industry standards are upheld—all while keeping costs in check using FinOps best practices.
As a key liaison between internal teams and external partners, you’ll work with cloud vendors, outsourced engineering teams, and business stakeholders to maintain high service quality, swiftly resolve incidents, and continuously enhance service delivery.
What You’ll Be Doing
Service & Vendor Management: Oversee third-party vendors, ensuring seamless service delivery, SLA compliance, and contract adherence.
Incident & Problem Resolution: Drive incident response strategies, minimizing downtime and ensuring business continuity.
Cost Optimization & FinOps: Manage cloud and IT service budgets, track costs, and implement savings strategies without compromising quality.
Data & Analytics: Use tools like Power BI/Tableau to monitor performance, generate insights, and enhance decision-making.
Innovation & Automation: Identify opportunities to streamline workflows, automate processes, and improve efficiency.
Compliance & Governance: Ensure adherence to industry regulations (GDPR, SOC2, etc.), conducting audits and enforcing security controls.
What We’re Looking For
Proven experience in IT service management, vendor management, or technology operations within cloud-centric or highly regulated industries.
Strong background in managing service delivery across third-party vendors, cloud platforms, and outsourced engineering teams.
Experience with FinOps or cloud cost management tools to track and optimize IT service expenses.
Advanced data analysis skills with tools like Power BI, Tableau, or Python.
Technical expertise in high-availability systems, cloud architectures, and performance optimization.
Understanding of regulatory compliance in financial services (e.g., GDPR, SOC2).
Excellent stakeholder management skills—able to liaise between tech teams, vendors, and leadership effectively.
About Us
We are Thredd, formerly Global Processing Services. Thredd sits at the heart of the global payments revolution, processing billions of transactions annually across 44 countries for the world’s leading FinTechs, digital banks, and embedded finance providers. We are certified by Mastercard and Visa to process and manage any credit, debit or pre-paid card transaction globally. We enable the emerging payments industry to deliver breakthrough innovations through a unique combination of proprietary technology, its people and partners.
Why Join Thredd?
At Thredd, we power the next generation of fintech pioneers, including Monzo, Revolut, and Starling Bank. As a leader in modern payments processing, we combine cutting-edge technology with hands-on support to drive innovation in digital banking, lending, crypto, and embedded finance.
Join us in shaping the future of payments technology—apply today!
#J-18808-Ljbffr
Service Delivery Manager employer: Global Processing Services
Contact Detail:
Global Processing Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Familiarize yourself with the latest trends in IT service management and cloud technologies. This will not only help you understand the role better but also allow you to speak confidently about how you can contribute to optimizing vendor relationships and service delivery.
✨Tip Number 2
Network with professionals in the fintech and cloud services sectors. Engaging with industry peers can provide insights into best practices and may even lead to referrals that could enhance your application.
✨Tip Number 3
Showcase your experience with data analysis tools like Power BI or Tableau in conversations. Being able to discuss specific examples of how you've used these tools to drive decision-making will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your understanding of compliance regulations such as GDPR and SOC2. Highlighting your knowledge in this area will demonstrate your readiness to ensure adherence to industry standards, which is crucial for the role.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service management and vendor relationships. Use specific examples that demonstrate your ability to manage cloud services and optimize costs.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering seamless IT services. Mention your familiarity with FinOps practices and how you have successfully managed vendor performance in previous roles.
Showcase Data Skills: If you have experience with data analysis tools like Power BI or Tableau, be sure to include this in your application. Provide examples of how you've used these tools to enhance decision-making and service delivery.
Highlight Compliance Knowledge: Since compliance is crucial in this role, mention any experience you have with industry regulations such as GDPR or SOC2. This will show that you understand the importance of governance in IT service management.
How to prepare for a job interview at Global Processing Services
✨Showcase Your IT Service Management Experience
Be prepared to discuss your previous roles in IT service management, especially in cloud-centric environments. Highlight specific examples where you successfully managed vendor relationships and ensured SLA compliance.
✨Demonstrate Your Data Analysis Skills
Familiarize yourself with tools like Power BI or Tableau, as these are crucial for the role. Be ready to explain how you've used data analytics to drive decision-making and improve service delivery in past positions.
✨Understand FinOps Principles
Since cost optimization is a key aspect of this role, brush up on FinOps best practices. Prepare to discuss how you've managed budgets and implemented cost-saving strategies without sacrificing service quality.
✨Prepare for Stakeholder Management Scenarios
Think of examples where you've effectively liaised between technical teams, vendors, and leadership. This will demonstrate your strong stakeholder management skills, which are essential for the Service Delivery Manager position.
