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- Tasks: Lead the Concierge Desk and ensure top-notch customer service in a prestigious residential block.
- Company: Join a leading Block Management company known for excellence in residential services.
- Benefits: Enjoy a competitive salary of £42,000 with a flexible 4on 4off night shift schedule.
- Why this job: Be part of a dynamic team, enhance your leadership skills, and make a real impact on residents' experiences.
- Qualifications: Strong communication, IT skills, and experience in customer service or Front of House roles required.
- Other info: Ideal for those who thrive in a fast-paced environment and are passionate about safety and service.
The predicted salary is between 33600 - 50400 £ per year.
Job Description
Night Duty Manager – Luxury Residential Development
Location: Central London
Salary: Competitive + Benefits
An exceptional opportunity has arisen for an experienced Night Duty Manager to join a leading team responsible for one of London's most prestigious luxury residential developments.
As the most senior team member on site during night hours, you will oversee the delivery of premium front of house operations including concierge, security, guest services, and housekeeping. You'll ensure seamless service delivery, uphold brand standards, and act as a key point of contact for residents and VIP guests overnight.
You'll be responsible for coordinating central night operations including post and deliveries, amenity bookings, guest arrivals, waste and recycling procedures, and managing a high-performing night team. Proactive communication, leadership, and attention to detail will be crucial in maintaining a calm, professional, and service-led environment.
What We're Looking For:
- At least 3 years' experience in a senior front of house role within ultra-prime residential or 5-star hospitality environments
- Strong understanding of working in high-end, amenity-rich buildings
- A confident, composed presence with outstanding leadership, communication, and organisational skills
- Excellent knowledge of Central London
- Experience serving high-net-worth and ultra-high-net-worth individuals
- Impeccable spoken and written English; other languages an advantage
- Ability to lead in high-pressure situations and resolve issues efficiently overnight
This is a rare chance to play a key role in one of London's most exclusive residences, working for a specialist managing agent with a reputation for excellence and discretion at the very highest level of service.
If you have the background, presence and professionalism to thrive in this role, we'd love to hear from you.
Apply now to find out more.
AMRT1_UKCT
Night Duty Manager employer: Property Management Recruitment
Contact Detail:
Property Management Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Duty Manager
✨Tip Number 1
Familiarize yourself with the specific requirements of the Night Duty Manager role. Understand the key responsibilities, such as managing the concierge team and ensuring excellent customer service, so you can speak confidently about how your experience aligns with these duties.
✨Tip Number 2
Highlight your experience in managing teams and providing customer service. Be prepared to share specific examples of how you've successfully led a team or improved service levels in previous roles, as this will demonstrate your capability for the position.
✨Tip Number 3
Showcase your knowledge of Health & Safety policies and practices. Since this role involves understanding and implementing safety measures, be ready to discuss any relevant training or experiences that illustrate your commitment to maintaining a safe environment.
✨Tip Number 4
Prepare to discuss your IT skills, particularly with MS Office and any relevant technology like CCTV systems. Being able to demonstrate your technical proficiency will set you apart, especially since these skills are essential for the role.
We think you need these skills to ace Night Duty Manager
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Night Duty Manager. Highlight your experience in concierge services, team management, and customer service in your application.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your communication skills, IT proficiency, and any relevant health and safety knowledge.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to handle the duties outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional.
How to prepare for a job interview at Property Management Recruitment
✨Showcase Your Leadership Skills
As a Night Duty Manager, you'll be overseeing the concierge team. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in the past. Highlight specific examples where you motivated others or improved team performance.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Share examples of how you've gone above and beyond to provide excellent service in previous positions. Discuss any strategies you've implemented to enhance customer satisfaction and how you measure success in this area.
✨Understand Health & Safety Protocols
Since the role involves health and safety responsibilities, familiarize yourself with relevant legislation and best practices. Be ready to discuss how you've applied these in past roles and how you would ensure compliance in this position.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Think about potential challenges you might face as a Night Duty Manager and how you would address them, especially regarding confidentiality and professionalism.
