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For Companies At a Glance
- Tasks: Support NOC operations, provide technical support, and monitor telecom systems daily.
- Company: Join Magdalene, a growing company in Belfast focused on innovative telecom solutions.
- Benefits: Enjoy 25 days leave, matched pension, health plans, and employee discounts.
- Why this job: Gain hands-on experience in tech support while working in a supportive and inclusive environment.
- Qualifications: Strong IT skills, understanding of telecom systems, and effective communication are essential.
- Other info: We encourage applications from individuals with disabilities and offer reasonable adjustments.
The predicted salary is between 30000 - 42000 £ per year.
To support out growing business, Magdalene is looking for a NOC Support engineer based at our office in Belfast. Your role will be to Support the delivery of NOC operations and technical support across various projects and technologies.
You will be responsible for the day-to-day operation of the Belfast NOC (Network operations) providing technical support, monitoring, and reporting to engineers, customers and managers. A list of the key duties that you will support, assist with, and develop on is below, and full training will be provided.
Technical
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Monitoring of various telecoms management systems and reacting to alarms / eventswithin SLA.
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Perform detailed troubleshooting and diagnostics of Cisco data devices and networks, microwave radios and various ethernet/IP based solutions
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Performing pre-compiled technical routines to diagnose and rectify faultsremotely, calling on field resource when needed
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Provide remote technical control and guidance to field engineers to resolve faults
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Apply remote configurations to network devices as requiredfor both reactive and proactive procedures
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Performing pre-agreed maintenance routines and adapting them as required
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Completion of remote work order configurations for adds/moves/changes on all networksand technologies
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Liaise with customers to provide technical management in completion of work orders
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Assist the Service Manager with network reporting, analysis and trending data
Records and Reporting
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Completion of daily system checks and updating of check records
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Create/control the technical elements of change requests and runbooks for service and project changes
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Compile statistical reports from the management systems on multiple network technologies
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Management and updating of customer record sets, diagrams and databases
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Work closely with Service Desk and NOC to ensure accurate ticket management and updates
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Reporting both internally and with the customer
General
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Carry out all work in accordance with the company quality procedures
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Work safely at all times in accordance with the companys Health and Safety Arrangements
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Strong IT skills including Microsoft products & working with CLI commands
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A clear understanding of Telecoms systems and communication technologies
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Effective communication including written and organisational skills
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Confidence to deal with customers face to face, or remotely on calls/video calls
We promise development and reward opportunities for those who have the passion, enthusiasm and work ethic to harness them. Our benefits include:
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25 days annual leave plus bank holidays
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4% matched pension scheme
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2 x salary life assurance
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Access to our staff discount portal
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Health Cash Plan
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Cycle to Work scheme
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Employee assistance programme
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Recruitment referral scheme
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Payroll giving
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Enhanced Family Leave
Inclusiveness
As a member of theDisability Confident Schemewe welcome applications from individuals who consider themselves as having a disability or long-term health condition. Please let us know if there are any reasonable adjustments we can make to aid your application and recruitment process.
NOC Support Engineer employer: M Group Services
Contact Detail:
M Group Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NOC Support Engineer
✨Tip Number 1
Familiarize yourself with the specific telecoms management systems mentioned in the job description. Understanding how these systems work and their common issues will give you an edge during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills, especially with Cisco data devices and networks. Being able to demonstrate your problem-solving abilities in real-time scenarios can set you apart from other candidates.
✨Tip Number 3
Practice effective communication techniques, as you'll need to liaise with customers and field engineers. Role-playing customer interactions can help you feel more confident and prepared.
✨Tip Number 4
Show your enthusiasm for continuous learning and development. Highlight any relevant certifications or training you've completed, as this aligns with our commitment to employee growth at StudySmarter.
We think you need these skills to ace NOC Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the NOC Support Engineer position. Understand the key responsibilities and required skills, such as technical support, troubleshooting, and communication abilities.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize your technical skills, particularly in Cisco devices, telecom systems, and any previous NOC experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to perform the duties listed in the job description, such as monitoring systems and providing technical support.
Highlight Communication Skills: Since effective communication is crucial for this role, ensure you provide examples of how you've successfully communicated with customers or team members in past positions. This can be included in both your CV and cover letter.
How to prepare for a job interview at M Group Services
✨Understand the Technical Requirements
Make sure you have a solid grasp of the technical skills required for the role, especially around Cisco data devices and telecom systems. Brush up on your knowledge of network operations and be ready to discuss specific technologies you've worked with.
✨Showcase Your Troubleshooting Skills
Prepare to share examples of how you've diagnosed and resolved technical issues in the past. Highlight your experience with remote troubleshooting and how you've effectively guided field engineers in resolving faults.
✨Communicate Clearly and Effectively
Since the role involves liaising with customers and providing technical support, practice articulating complex technical concepts in simple terms. Be ready to demonstrate your communication skills during the interview.
✨Familiarize Yourself with Reporting and Documentation
The job requires completion of reports and management of customer records. Be prepared to discuss your experience with documentation and reporting tools, and how you ensure accuracy and clarity in your work.
