Legal Operations and Transformation Services Manager

KPMG’s Legal Operations and Transformation Services (LOTS) team is a priority growth area for KPMG with significant investment plans and big growth ambitions. One of our key services is Contract Management Transformation, where we help clients to drive cost efficiencies, minimise risk and maximise contract performance across the enterprise through the implementation of Contract Lifecycle Management (CLM) technology platforms.

Across LOTS, we are winning new clients and are growing our team as a result of these successes and as a new role, it is an exciting time for a candidate to come in, make a big impact on the function and shape the role. Joining us offers the opportunity to work with clients across all sectors on exciting, high profile and leading-edge engagements.

The Role

We are looking for talented Contracting Consultants to join us in growing the Contract Management Transformation practice within LOTS, by helping our clients adapt and make the most of technological advances to help them better manage their contracts. Working closely with our team, you will not only be delivering transformation work for our clients, you will also be instrumental in helping us to grow our business.

You will be responsible for leading, scoping, design, development and implementation activities across multiple client projects to deliver leading contract management solutions. You must be confident in leading client interactions, gathering, validating and testing requirements as well as overseeing the end to end contracting transformation of large global projects. You will work closely with client stakeholders, delivery leads, business analysts, developers and testers to guide the design through to implementation and beyond whilst ensuring KPMG risk and quality standards are adhered to.

Key aspects of the role include:

• Lead client workshops to gather requirements

• Co-ordinate the technical delivery of a portfolio of contract management projects – some will be pure consulting others will involve CLM technology

• Define technical solutions at an architectural and design level of detail

• Manage process mapping and improvement opportunities

• Manage client communications and project management

• Continuous growth of knowledge around CLM technologies through internal / external webinars, case studies, training, community and other resources

• Ability to establish deep and lasting relationships with clients and team members to enhance the reputation of KPMG as an advisor of choice

• Support the Contract Management Transformation presales opportunity lifecycle

• Contribute to the development of KPMG’s Contract Management Transformation service roadmap

• Ensure the project delivery team complies with KPMG solution architecture standards and frameworks

• Operate as a member of the wider KPMG community, sharing knowledge across functions and building your personal network within the firm

• Extensive experience in consulting / professional services and end client delivery

• Experience in contracting or contract management

• Experience of leading offshore development teams and working with engagement leads, project managers and business analysts to deliver enterprise wide contract management solutions

• Experience with delivering global solutions in complex client environments

• Understanding of common business analysis techniques and approaches with a focus on reducing development effort and simplifying delivery as appropriate

• Experience of agile and traditional software and project methodologies

• Ability to author clear and comprehensive documentation with strong attention to detail

• Able to communicate with impact, in a way that is open, honest, consistent and clear to influence and align stakeholders around a proposed approach

• Strong negotiator, influencer and team player, used to managing multiple stakeholders in demanding time-critical situations

• Strong drive and resilience to overcome challenges or setbacks to achieve your team / project / client goals

• Passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunities

Desirable experience:

• A proven track record of delivering complex technology projects on CLM platforms on time and on budget

• Experience of delivering technology projects on one or more of the following – Contract Express, iCertis, DocuSign CLM, SirionLabs, Coupa CLMA or other CLM technologies such as Agiloft, Conga and Onit

• Certified in PRINCE2 / PMP / equivalent