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- Tasks: Deliver top-notch customer service through calls and manage claims efficiently.
- Company: Join a prestigious, award-winning organisation focused on world-class customer service.
- Benefits: Enjoy a competitive salary, exceptional training, and a vibrant work environment.
- Why this job: Be part of a passionate team making a real difference in customer experiences.
- Qualifications: Previous telephone experience and a positive attitude are essential.
- Other info: Work 37 hours a week with flexible hours and occasional Saturday shifts.
The predicted salary is between 16200 - 37800 £ per year.
Our client is a prestigious award winning organisation, whose main focus is on delivering world class customer service to its customers. This is a fantastic opportunity to join their growing business, who offer exceptional training in a bright and modern environment. If you have outstanding customer service delivery, and great communication skills, then this could be a great opportunity for you!
The purpose of this role is to deliver excellent customer service to all of their customers, primarily through answering a high level of incoming calls requiring new claims to be set up and ongoing claims to be updated, where no two calls are the same. To carry out all general administrative tasks relating to their customers claims and policy administration.
Day to Day duties will include:
- To take a high level of incoming calls and respond empathetically, escalating more complex cases
- To communicate in a clear and accurate manner to customers including providing information and sign posting to approved services
- To accurately record information and update the system
Experience and Skill Requirements:
- Previous telephone experience is essential
- Desire to be part of a team that is passionate about what they do, always willing to go the extra mile and treat others as they would want to be treated
- Excellent attention to detail, has the ability to manage time and prioritise correctly in order to meet appropriate deadlines and targets to a high standard
- A positive attitude, focused on improving service standards and customer outcomes
Salary: Starting at GBP27000 + a great range of benefits
Hours: 37 hours per week (Monday to Friday between the hours of 8am and 7pm* and potentially Saturdays on rotation**)
Example: 8am - 4pm - 100% site based
** Please note when working a Saturday morning this is only 1 in 5 or 6 working for 3 hours and you would then have an afternoon off in the week in lieu of this and this is not applicable to all teams.
Customer Service Advisor employer: Jobseekers Recruitment Services
Contact Detail:
Jobseekers Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company's values and customer service philosophy. This will help you align your responses during any interviews or conversations, showing that you understand and share their commitment to exceptional service.
✨Tip Number 2
Practice active listening skills. Since the role involves handling a high volume of calls, being able to listen carefully and respond appropriately will demonstrate your capability to manage customer interactions effectively.
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past experiences where you went above and beyond for a customer. This will showcase your dedication to customer service and your ability to handle various scenarios.
✨Tip Number 4
Show enthusiasm for teamwork and collaboration. Highlighting your willingness to support colleagues and contribute to a positive team environment can set you apart, as the company values a team-oriented approach.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous telephone experience and any customer service roles you've held. Use specific examples that demonstrate your ability to manage calls effectively and provide excellent service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your desire to be part of a team that values going the extra mile. Mention how your skills align with the role's requirements, particularly your attention to detail and positive attitude.
Showcase Communication Skills: Since communication is key in this role, consider including a brief section in your application that outlines your communication style. You could mention how you handle difficult conversations or provide examples of how you've successfully resolved customer issues.
Proofread Your Application: Before submitting, take the time to proofread your application. Ensure there are no spelling or grammatical errors, as these can detract from your professionalism. A well-presented application reflects your attention to detail.
How to prepare for a job interview at Jobseekers Recruitment Services
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Share specific examples of how you've handled challenging situations and provided excellent service, as this role heavily relies on those skills.
✨Demonstrate Empathy and Communication
Since the role involves responding empathetically to customers, practice articulating your thoughts clearly. Use role-play scenarios to prepare for potential questions about handling difficult calls or providing information to customers.
✨Emphasise Teamwork and Positive Attitude
Express your desire to be part of a passionate team. Share experiences where you went the extra mile for colleagues or customers, showcasing your positive attitude and commitment to improving service standards.
✨Prepare for Administrative Tasks
Familiarise yourself with general administrative tasks related to customer claims. Be ready to discuss how you manage time effectively and ensure accuracy when recording information, as attention to detail is crucial for this position.
