Project Worker

Principal Duties and Responsibilities:\\n\\nResponsible for carrying out pre-tenancy interviews and financial capability assessments to identify vulnerable customers who require support.\\nProvide a Physiologically Informed Environment for our customers\\nResponsible for completing needs assessment and risk assessments with our customers.\\nEnsure systems data (Orchard and In form) is accurate to ensure recording and reporting is robust.\\nFacilitating meetings for our customers and completing follow up actions including circulating minutes.\\nEnsure service charges are collected and documented on our data system (Orchard).\\nEnsure repairs are logged within our repairs system (service connect) and appointments are scheduled.\\nAdvise and assist residents with tenancy/benefit related issues including assisting with benefit claims.\\nEnsuring residents are able to understand tenancy issues, their rights and responsibilities.\\nReporting of Key performance Indicators to the specialist housing manager including weekly voids and arrears figures.\\nCollecting customers satisfaction feedback and reporting findings to the senior management team.\\nPromoting independence with all customers.\\nEnsure the scheme is clean and tidy and up to health and safety standards,\\nCompleting Health and Safety checks in line with Health and Safety requirements \\n\\nTeamwork and external agency relationships:\\n\\nLiaison with Internal colleagues to arrange repairs and monitor of the quality.\\nLiaising with external agencies regarding referrals and move in of customers\\nWork in conjunction with other agencies to provide practical support on health, education, employment, and other advice to enable customer to maintain their tenancy.\\nActively participate in external and internal meetings with partners and colleagues.Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.\\n\\nFor the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business