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- Tasks: Lead the Issuer Outreach team, driving engagement with banks and stakeholders globally.
- Company: Checkout.com is a leading fintech empowering businesses in the digital economy.
- Benefits: Enjoy competitive pay, career growth opportunities, and a diverse, inclusive work culture.
- Why this job: Join a dynamic team at the forefront of payments, making a real impact.
- Qualifications: 10+ years in payments or fintech, strong leadership, and analytical skills required.
- Other info: We encourage applicants who connect with our mission, even if they don't meet all requirements.
The predicted salary is between 43200 - 72000 £ per year.
Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it\’s not just what we build that makes us different. It\’s how.
We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.
Job Description
About the Role:
We are seeking an experienced, dynamic, and results-driven leader to head our Issuing Outreach team within the Payment Performance pillar. Based in our London office, you will play a pivotal role in driving engagement with cross-functional internal and external stakeholders, including product, engineering, risk, commercial, card schemes and issuing banks globally. This role will lead the global Issuer Outreach team to prioritise and execute team initiatives with current and new issuing banks, ensuring timelines are being met and feedback/results are tracked and shared with the pillar.
Key Responsibilities:
- Leadership and Strategy:
Develop and execute a strategic vision for the Issuing Outreach team in alignment with the broader goals of the Payment Performance pillar.
Lead, mentor, and grow a high-performing, globally distributed team.
Advise the team on prioritising initiatives to drive the biggest impact. - Stakeholder Management and Cross-Functional Collaboration:
Collaborate with internal teams (e.g., product, engineering, risk, commercial) to identify and address challenges in payment performance and how the team can support resolution.
Align issuing strategies with product development and innovation.
Act as a bridge between commercial goals and operational realities, ensuring seamless execution of initiatives.
Serve as the primary point of contact with senior leaders to keep them informed on the team\’s success, risks, and opportunities. - Performance Optimisation:
Analyse payment performance metrics and trends to identify opportunities for improvement.
Work with stakeholders to implement tailored solutions for tier 1 merchants and issuing partners. - Thought Leadership:
Represent Checkout.com at industry events, forums, and meetings with external partners.
Stay ahead of industry trends and regulatory changes impacting payment performance and issuing practices.
Qualifications
About You:
We are looking for a strategic and collaborative leader who thrives in a fast-paced, innovative environment. You should be passionate about payments, have deep industry knowledge, and possess the ability to lead a diverse, cross-functional team.
Qualifications and Skills:
- 10+ years proven experience in payments, financial technology, or a related industry, ideally in a leadership or senior management role.
- Outstanding analytical skills and strong business insight, with the ability to break down complex information into clear, concise, and actionable insights.
- Strong understanding of payment performance dynamics, including issuing bank relationships, fraud detection, risk management, payment acceptance/authentication.
- Demonstrated ability to manage and influence internal and external stakeholders effectively.
- Exceptional communication and interpersonal skills, with a proven track record of building and maintaining relationships with senior-level partners.
- Proven ability to build, develop, and scale high-performing teams, fostering collaboration and success.
- Excellent verbal and written communication skills.
- Experience working in a global, multicultural environment.
Why Join Us?
- Opportunity to lead a high-impact team at the forefront of the payments industry.
- Be part of a collaborative, innovative, and growth-oriented culture.
- Work with a talented and diverse group of professionals across the globe.
- Competitive compensation, benefits, and opportunities for career development.
Additional Information
Apply without meeting all requirements statement
If you don\’t meet all the requirements but think you might still be right for the role, please apply anyway. We\’re always keen to speak to people who connect with our mission and values.
We believe in equal opportunities
We work as one team. Wherever you come from. However you identify. And whichever payment method you use.
Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.
When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us.
We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.
Take a peek inside life at Checkout.com via
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Contact Detail:
Checkout Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Issuer Outreach Financial Partnerships London
✨Tip Number 1
Familiarise yourself with Checkout.com's mission and values. Understanding their focus on empowering businesses in the digital economy will help you align your experience and vision with theirs during discussions.
✨Tip Number 2
Network with professionals in the fintech space, especially those who have experience with payment performance and issuing banks. Engaging with industry peers can provide insights and potentially valuable connections that may help you stand out.
✨Tip Number 3
Stay updated on the latest trends and regulatory changes in the payments industry. Being knowledgeable about current events will not only enhance your conversations but also demonstrate your commitment to the field.
✨Tip Number 4
Prepare to discuss your leadership style and how you've successfully managed cross-functional teams in the past. Highlighting specific examples of how you've driven results will resonate well with the hiring team.
We think you need these skills to ace Director, Issuer Outreach Financial Partnerships London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in payments and financial technology. Focus on leadership roles and any achievements that demonstrate your ability to drive results and manage teams.
Craft a Compelling Cover Letter: Use your cover letter to express your passion for the payments industry and how your background aligns with Checkout.com's mission. Mention specific experiences that showcase your strategic thinking and stakeholder management skills.
Highlight Analytical Skills: In your application, emphasise your analytical skills and provide examples of how you've used data to drive performance improvements in previous roles. This is crucial for the role of Director, Issuer Outreach.
Showcase Communication Abilities: Since the role requires exceptional communication skills, include examples of how you've successfully built relationships with senior-level partners and influenced stakeholders in your past positions.
How to prepare for a job interview at Checkout Ltd
✨Understand the Company and Its Mission
Before your interview, take some time to research Checkout.com and its mission in the fintech space. Familiarise yourself with their payment solutions and the brands they partner with. This will help you articulate how your experience aligns with their goals.
✨Showcase Your Leadership Experience
As a candidate for a director role, it's crucial to highlight your leadership skills. Prepare examples of how you've successfully led teams, mentored individuals, and driven strategic initiatives in previous roles. Be ready to discuss how you can apply these experiences at Checkout.com.
✨Prepare for Stakeholder Management Questions
Given the emphasis on stakeholder management in the job description, be prepared to discuss your approach to building relationships with internal and external partners. Think of specific instances where you've navigated complex stakeholder dynamics to achieve successful outcomes.
✨Demonstrate Analytical Skills
The role requires strong analytical skills to optimise payment performance. Be ready to discuss how you've used data to drive decisions in the past. Consider bringing examples of metrics you've analysed and the impact of your findings on business strategies.
