Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join a dynamic team as a Temporary Customer Services Advisor, providing top-notch support.
- Company: Work with a vibrant Ipswich-based call center focused on customer satisfaction.
- Benefits: Enjoy £15.54 per hour, subsidized parking, and a 37-hour work week with flexible shifts.
- Why this job: Gain valuable experience in customer service while working in a supportive environment until March 2025.
- Qualifications: Must have customer service experience, good communication skills, and be tech-savvy.
- Other info: Immediate start available; perfect for students looking to earn while gaining experience.
Temporary Customer Services Advisor (IMMEDIATE START) Ipswich – £15.54 per hour (Including Holiday Pay)
Your new company
This is a new and exciting job joining a call centre environment for my Ipswich-based client.
Your new role
This is a newly created Temporary Customer Services Advisor with an immediate start and an expected duration through to March 2025. You will be joining an experienced team; your duties will be varied and include:
- Providing customers with prompt, effective and courteous front line service.
- Working as part of the primary team who answers switchboard calls.
- Data processing into CRM system, responding to complex enquiries.
- Ensuring that customers are provided with relevant information and agree further follow-up actions.
What you’ll need to succeed
To succeed in this temporary Customer Services Advisor job, you will require:
- Knowledge of MS Outlook, the Internet or similar software
- Experience working in a customer-facing environment.
- The ability to find research and extract information.
- Proven experience in research and problem-solving
- Good level of communication skills, both written and verbal
- A confident, approachable manner with the ability to communicate with a range of people.
- Able to deal effectively with difficult/emotional customers in potentially stressful situations and with sensitive and confidential information.
What you’ll get in return
In return, you will receive:
- An immediate start (expected duration through to March 2025)
- Hourly rate £15.54 including holiday pay
- Subsidised parking
- 37 hours a week (2 shift patterns) Monday to Friday
What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#
Temporary Customer Services Advisor employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Customer Services Advisor
✨Tip Number 1
Familiarize yourself with the specific software mentioned in the job description, like MS Outlook and CRM systems. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Prepare for potential scenarios involving difficult customers. Think of examples from your past experiences where you successfully handled challenging situations, as this will showcase your problem-solving skills and ability to remain calm under pressure.
✨Tip Number 3
Research the company and its customer service philosophy. Understanding their values and approach will help you align your answers during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Practice your communication skills, both verbal and written. Since the role requires effective communication with a range of people, being articulate and clear in your responses will be crucial during the interview process.
We think you need these skills to ace Temporary Customer Services Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any specific skills mentioned in the job description, such as knowledge of MS Outlook and problem-solving abilities.
Craft a Strong Cover Letter: Write a cover letter that emphasizes your communication skills and ability to handle difficult situations. Mention your enthusiasm for the role and how you can contribute to the team.
Showcase Relevant Experience: In your application, provide examples of past experiences where you successfully dealt with customers, especially in stressful situations. This will demonstrate your capability to handle the responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hays
✨Show Your Customer Service Skills
Be prepared to discuss your previous experience in customer-facing roles. Highlight specific examples where you provided excellent service, resolved conflicts, or handled difficult customers effectively.
✨Demonstrate Your Communication Abilities
Since strong communication skills are essential for this role, practice articulating your thoughts clearly. Be ready to showcase both your verbal and written communication skills during the interview.
✨Familiarize Yourself with CRM Systems
Research common CRM systems and be ready to discuss any experience you have with data processing. If you have used similar software, mention it and explain how you utilized it to enhance customer service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle stressful situations. Think of scenarios where you successfully managed a challenging customer interaction and be ready to share those stories.
