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- Tasks: Join our team as a Concierge service consultant, managing client appointments and communications.
- Company: We're a growing company focused on providing exceptional client services in the mortgage and protection industry.
- Benefits: Enjoy a competitive salary, supportive team culture, and opportunities for professional growth.
- Why this job: This role offers a chance to engage with clients and make a real impact in their financial journeys.
- Qualifications: 1 year of customer service experience and proficiency in Microsoft Office are required.
- Other info: We're looking for proactive individuals who thrive under pressure and love building client relationships.
The predicted salary is between 15385 - 21462 £ per year.
Due to departmental growth we are looking to recruit a Concierge service consultant to join our talented team. If you’re an enthusiastic, proactive and forward thinking individual looking for your next role we’d love to hear from you! Skills The aptitude to work efficiently, enthusiastically in a proactive forward-thinking manner. Using organisational, managing, and prioritising skills is essential. You should have excellent communication skills as you will be required to deal with mortgage advisers, protection advisers and clients. You should have advanced phone etiquette and diary management. Be service driven with strong interpersonal skills and have the ability to build rapport and engage clients effectively. You should be able to work well under pressure using your own initiative, on your own as well as part of a team. Qualifications 1 year’s minimum experience in a client/customer services position. Good working knowledge of Microsoft Office and associated software Description The ideal candidate will have experience in customer service roles, ideally within the mortgage and/or protection industry. Educating and guiding the clients through the protection process. Communicating with existing and new clients setting up appointments with the specialist services team. Reporting directly to Client Services Manager. Key Tasks and Responsibilities Finplan/Bluecoat reviewed and kept up to date tracking and monitoring each stage of the appointment booking process. Liaise with clients, mortgage brokers and protection advisers ensuring all clients are contacted in the necessary time frame. Organising diaries, speaking to the clients to arrange meetings, setting up the diary entry and following with up when needed. Providing personalised responses to clients via phone and over email. Be able to work at an efficient level of productivity including, call numbers and appointment booking that are required and set out by management. Salary £25,642 – Living Wage Foundation – Pro Rata We look forward to hearing from you!
Concierge service consultant employer: Charles Cameron and Associates - CC&A
Contact Detail:
Charles Cameron and Associates - CC&A Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge service consultant
✨Tip Number 1
Familiarize yourself with the mortgage and protection industry. Understanding the terminology and processes will help you communicate effectively with clients and advisers, showcasing your expertise during the interview.
✨Tip Number 2
Practice your phone etiquette and diary management skills. Since you'll be handling client communications and scheduling, demonstrating your proficiency in these areas can set you apart from other candidates.
✨Tip Number 3
Highlight your ability to work under pressure and manage multiple tasks. Prepare examples from your previous experience where you successfully juggled responsibilities while maintaining a high level of service.
✨Tip Number 4
Showcase your interpersonal skills by preparing to discuss how you've built rapport with clients in the past. Being able to connect with clients is crucial for this role, so come ready with specific examples.
We think you need these skills to ace Concierge service consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially in the mortgage or protection industry. Emphasize your communication skills and any relevant software knowledge.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific examples of how you've successfully managed client relationships and organized appointments in previous positions.
Highlight Relevant Skills: In your application, clearly outline your organizational and prioritization skills. Provide examples of how you've worked under pressure and maintained high productivity levels in past roles.
Showcase Your Interpersonal Skills: Demonstrate your ability to build rapport with clients. Include anecdotes that illustrate your strong interpersonal skills and your proactive approach to client service.
How to prepare for a job interview at Charles Cameron and Associates - CC&A
✨Show Your Enthusiasm
Make sure to express your enthusiasm for the role and the company during the interview. Highlight your proactive nature and how it aligns with the company's values.
✨Demonstrate Communication Skills
Prepare to showcase your excellent communication skills. You might be asked to role-play a scenario where you interact with clients or mortgage advisers, so practice clear and professional responses.
✨Highlight Organizational Abilities
Be ready to discuss your organizational and prioritization skills. Share specific examples of how you've managed diaries or appointments in previous roles to demonstrate your efficiency.
✨Prepare for Pressure Situations
Think of examples from your past experiences where you successfully worked under pressure. This will show that you can handle the demands of the role while maintaining a high level of service.
