Account and Operations Director

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

We are looking for a Global Account and Operations Director to join and lead a team supporting one of our financial investment clients. You will have expertise in Strategic Account management and development of a client dedicated account alongside event delivery knowledge and expertise in delivery across a multitude of event formats and client industry sectors globally. You will thrive on client retention and client adoption and engagement. You will be responsible to drive growth and achievement of client ROI goals. You thrive on delivering, collaborating across teams / departments, supporting and mentoring team members in order to exceed your clients’ expectations. You have the ability to resource teams, create and implement SOP’s and procedures. Sound like you? Read on!

As a Global Account and Operations Director, you will:

• Lead, mentor and develop a team – including line management of team managers
• Develop business objectives and strategic plans for client meeting programme
• Drive strategy and optimisation initiatives in partnership with the client
• Drive programme compliance by booker engagement activities
• Resource to implement a specific process change or added service
• Support Standard Operating Procedure Development and Redesign
• Work in partnership across the business in supporting new business RFP’s, Pitches, Presentations, Operation plans.
• Ownership and day to day responsibility for the end-to-end delivery of event projects assigned to your teams ensuring all internal / external KPI’s and SLAs are achieved
• As part of the operations leadership team, you will collaborate with peers in resource planning including project allocation, training and development of the wider team
• Support as required in recruitment for new team members
• Ensure seamless service delivery and quality across multiple operational centres

You’re good at:

• Implementing and managing client accounts
• Experience in SMMP in the UK, EMEA and Americas
• Proven experience in Operations, account and client management
• Proven experience in meeting and event programme management
• Communication – listening, written and verbal – able to interpret our client’s objectives to be delivered into all aspects of their event, help translate this to across the team
• Previous mentoring and line management experience
• Ability to instil confidence in your clients that we are experts in our field
• Proven end to end UK and overseas event delivery experience including large scale / complex in-person and hybrid for a variety of client industry sectors
• Proven meeting technology and delegate registration knowledge and expertise
• Proficient in Microsoft office applications
• Ability to react, think on your feet, offer solutions, work on multiple priorities / timelines at once
• Ability to travel in the UK and Overseas

You should know:

• Role is Hybrid based – you will be required to go to the client offices in the city of London 2 days per week
• You must have the ability to travel within the UK and Overseas, this may include weekends
• You must have the right to work in the UK

How to apply:

Click apply now to be considered

THE PERKS

Flexible Working

We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow

Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice

We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move

The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

We’ve got you covered

Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.

It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

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