Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead daily operations, manage a team, and ensure exceptional customer service.
- Company: The Hillside is a historic pub in Hillsborough, known for its warm atmosphere and locally sourced fare.
- Benefits: Enjoy a competitive salary, 20% food discount, 29 days holiday, and flexible working options.
- Why this job: Join a vibrant team in a charming setting, perfect for those passionate about hospitality.
- Qualifications: Experience in senior management, strong leadership skills, and a passion for customer care required.
- Other info: Be part of the Beannchor Group, with opportunities for training and team bonding events.
The predicted salary is between 36000 - 60000 £ per year.
About Us: Nestled in the heart of Hillsborough, The Hillside first opened its doors to patrons in 1752 and has been enjoying a busy trade ever since thanks to our warm atmosphere, exceptional service, and locally sourced fare. Only 15 minutes’ drive from Belfast city centre, we take pride in offering both locals and visitors a unique place to unwind. We are renowned for our roaring open fires in the winter and our pretty cobble stoned beer garden in the summer.
The role of General Manager is vital to maintaining the high standards of our establishment while embracing the charm of our historic surroundings.
The candidate should have a proven track record in leadership and front of house skills with the ability to train and develop a team and deliver excellent customer care. The ideal candidate will be fully flexible to work, days evenings and weekend shifts.
Key Responsibilities:
- Oversee the day-to-day operations of the pub, ensuring smooth and efficient service.
- Lead, train, and manage a team of around 20 staff, including one assistant manager and 3 supervisors.
- Create and manage staff rosters, budgets, and stock control.
- Using several computer packages, strong IT skills are essential.
- Flexibility to work shift patterns to meet the needs of the business.
- Liaising with the kitchen team to ensure cohesive service operations and quality standards.
- Oversee the recruitment, training, and development of new team members.
- Organize events, promotions, and special nights to attract new customers and keep regulars returning.
About You:
- Proven experience in a senior management role in a similar venue.
- A hands-on approach with a passion for creating exceptional customer experiences.
- Knowledge of managing stock and spillage costs.
- Experience managing labour budgets.
- Proven track record of people management including recruitment, appraisals, training, and rotas.
- A deep understanding of the food and beverage industry and the ability to make operational improvements.
- Impeccable customer care.
- Excellent communication, presentation, and interpersonal skills.
- A good working knowledge of IT systems.
What We Offer:
- Competitive salary including bonus scheme.
- Company discount offering 20% off food in various outlets including Bullitt Hotel, Little Wing Pizzeria, The National, and The Cloth Ear.
- 29 days’ annual holiday allowance.
- Structured learning and development plans through our online FLOW training programme.
- Varied training opportunities including NVQs, WSET, First Aid, Mental Health Awareness, etc.
- Team bonding events such as our summer BBQ, Winter Raffle, seasonal parties, and supplier trips.
- Flexible working.
- An opportunity to become part of the Beannchor Group, one of the province\’s largest operators of licensed premises.
If you are looking for a new challenge and want to lead a dedicated team in a wonderful setting, we’d love to hear from you!
To discover more about our venue, please see our website.
The Company reserves the right to apply enhanced short-listing criteria. North Down Leisure is an equal opportunities employer.
#J-18808-Ljbffr
Contact Detail:
Beannchor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - The Hillside
✨Tip Number 1
Familiarise yourself with The Hillside's history and unique offerings. Understanding the venue's charm and what makes it special will help you connect with the interviewers and demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've trained staff and improved customer experiences, as this is crucial for the General Manager position.
✨Tip Number 3
Showcase your knowledge of the food and beverage industry by staying updated on current trends and best practices. This will not only impress the hiring team but also demonstrate your commitment to operational improvements.
✨Tip Number 4
Network with current or former employees of The Hillside or similar venues. Gaining insights into their experiences can provide you with valuable information to discuss during your interview and show that you're proactive about understanding the workplace culture.
We think you need these skills to ace General Manager - The Hillside
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in senior management roles, particularly in the food and beverage industry. Emphasise your leadership skills, customer care expertise, and any specific achievements that align with the responsibilities of a General Manager.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creating exceptional customer experiences. Mention your hands-on approach and how your previous roles have prepared you to lead a team effectively at The Hillside.
Highlight Relevant Skills: In your application, be sure to highlight your strong IT skills and experience with managing stock and budgets. Provide examples of how you've successfully managed teams and improved operational efficiencies in past positions.
Showcase Flexibility: Since the role requires flexibility in working hours, mention your availability to work days, evenings, and weekends. This will demonstrate your commitment to meeting the needs of the business and your willingness to adapt.
How to prepare for a job interview at Beannchor Group
✨Showcase Your Leadership Skills
As a General Manager, your ability to lead and inspire a team is crucial. Be prepared to share specific examples of how you've successfully managed teams in the past, highlighting your approach to training and development.
✨Demonstrate Customer Care Expertise
Exceptional customer service is at the heart of The Hillside's reputation. During the interview, discuss your strategies for creating memorable customer experiences and how you handle feedback or complaints effectively.
✨Familiarise Yourself with the Venue
Take some time to learn about The Hillside's history, atmosphere, and offerings. Showing that you understand the unique charm of the venue will demonstrate your genuine interest in the role and the establishment.
✨Prepare for Operational Questions
Expect questions related to managing budgets, stock control, and staff rosters. Brush up on your knowledge of these areas and be ready to discuss how you've successfully managed them in previous roles.
