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- Tasks: Administer Microsoft 365, provide technical support, and ensure compliance with security standards.
- Company: Join a dynamic team focused on optimizing IT systems and enhancing user experience.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth and skill development.
- Why this job: Be part of a crucial role that impacts IT operations and enhances security across the organization.
- Qualifications: Five years of IT support experience and proficiency in Microsoft 365 administration required.
- Other info: Ideal for tech-savvy individuals who thrive in problem-solving and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced IT professional with a strong background in Microsoft 365 administration, user support, and compliance management? Our client is seeking a Systems Support Assistant to play a crucial role in maintaining and optimising their IT systems, ensuring seamless operations, security, and compliance with international standards., * Administer Microsoft 365 services, managing user accounts, permissions, and security settings across SharePoint, OneDrive, Teams, and Exchange Online.
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Provide second-level technical support, diagnosing and resolving hardware, software, and network issues while ensuring minimal service disruption.
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Oversee hybrid cloud and on-premises integration, managing Azure Active Directory (AAD), single sign-on (SSO), and multi-factor authentication (MFA).
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Implement security policies and compliance measures, conducting routine audits and enforcing data protection strategies such as Data Loss Prevention (DLP).
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Maintain ISO compliance records, including impact assessments, processing activity logs, and service catalogs, ensuring adherence to ISO 27001, ISO 20000-1, ISO 9001, and ISO 27701 standards.
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Develop and deliver technical documentation and training to improve staff proficiency in Microsoft 365 tools and best practices.
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Collaborate with internal teams and external vendors to troubleshoot complex issues and implement continuous improvements in IT operations.
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Minimum five years of experience providing IT support and Microsoft 365 administration, including Identity and Access Management, Intune, SharePoint, OneDrive, Teams, Teams Telephony, and Exchange Online.
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Proficiency in PowerShell scripting for automation and system administration.
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Strong knowledge of IT security principles, compliance standards, and risk management.
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Experience with service management tools like ServiceNow for handling incidents, service requests, and performance analytics.
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Ability to work independently and solve complex technical challenges, ensuring high service availability and efficiency.
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Excellent documentation skills and experience in creating user guides, training materials, and knowledge-base articles.
Systems Support Assistant employer: Signet Resources
Contact Detail:
Signet Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Support Assistant
✨Tip Number 1
Make sure to highlight your experience with Microsoft 365 administration in your conversations. Discuss specific projects where you managed user accounts and permissions, as this will show your hands-on expertise.
✨Tip Number 2
Familiarize yourself with the latest compliance standards like ISO 27001 and ISO 20000-1. Being able to discuss how you've implemented security policies or conducted audits will demonstrate your commitment to maintaining high standards.
✨Tip Number 3
Prepare to talk about your experience with PowerShell scripting. Share examples of how you've used it for automation and system administration, as this skill is crucial for the role.
✨Tip Number 4
Showcase your problem-solving skills by discussing past technical challenges you've faced and how you resolved them. This will illustrate your ability to work independently and maintain high service availability.
We think you need these skills to ace Systems Support Assistant
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience with Microsoft 365 administration and IT support in your CV and cover letter. Mention specific tools and technologies you've worked with, such as SharePoint, OneDrive, Teams, and Exchange Online.
Showcase Technical Skills: Detail your proficiency in PowerShell scripting and any other relevant technical skills. Provide examples of how you've used these skills to solve complex issues or improve IT operations.
Demonstrate Compliance Knowledge: Include your understanding of compliance standards like ISO 27001 and ISO 20000-1. Discuss any experience you have with implementing security policies and conducting audits.
Prepare Documentation Samples: If possible, prepare samples of technical documentation or training materials you've created. This will showcase your excellent documentation skills and ability to communicate complex information clearly.
How to prepare for a job interview at Signet Resources
✨Showcase Your Microsoft 365 Expertise
Be prepared to discuss your experience with Microsoft 365 administration in detail. Highlight specific projects where you managed user accounts, permissions, and security settings across SharePoint, OneDrive, Teams, and Exchange Online.
✨Demonstrate Problem-Solving Skills
Expect to be asked about how you've diagnosed and resolved technical issues in the past. Prepare examples that showcase your ability to troubleshoot hardware, software, and network problems while minimizing service disruption.
✨Highlight Compliance Knowledge
Since compliance is crucial for this role, be ready to discuss your understanding of ISO standards and how you've implemented security policies and compliance measures in previous positions. Mention any experience with audits and data protection strategies.
✨Prepare for Technical Documentation Questions
You may be asked about your experience in creating technical documentation and training materials. Bring examples of user guides or knowledge-base articles you've developed, and explain how they improved staff proficiency in Microsoft 365 tools.
