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- Tasks: Lead and mentor a team while managing client accounts and event delivery.
- Company: BCD Meetings & Events is a global leader in innovative meeting and event planning.
- Benefits: Enjoy flexible working, comprehensive healthcare, travel discounts, and growth opportunities.
- Why this job: Join a supportive community that values your unique perspective and fosters personal growth.
- Qualifications: Experience in account management, event delivery, and strong communication skills required.
- Other info: Hybrid role with travel required; must have the right to work in the UK.
The predicted salary is between 43200 - 72000 £ per year.
Account and Operations Director
Date: Feb 14, 2025
Location: UK, London, Virtual, EUROPE
Company: BCD
About Us:
At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.
Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.
While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.
We are looking for a Global Account and Operations Director to join and lead a team supporting one of our financial investment clients. You will have expertise in Strategic Account management and development of a client dedicated account alongside event delivery knowledge and expertise in delivery across a multitude of event formats and client industry sectors globally. You will thrive on client retention and client adoption and engagement. You will be responsible to drive growth and achievement of client ROI goals. You thrive on delivering, collaborating across teams / departments, supporting and mentoring team members in order to exceed your clients’ expectations. You have the ability to resource teams, create and implement SOP’s and procedures. Sound like you? Read on!
As a Global Account and Operations Director, you will:
- Lead, mentor and develop a team – including line management of team managers
- Develop business objectives and strategic plans for client meeting programme
- Drive strategy and optimisation initiatives in partnership with the client
- Drive programme compliance by booker engagement activities
- Resource to implement a specific process change or added service
- Support Standard Operating Procedure Development and Redesign
- Work in partnership across the business in supporting new business RFP’s, Pitches, Presentations, Operation plans.
- Ownership and day to day responsibility for the end-to-end delivery of event projects assigned to your teams ensuring all internal / external KPI’s and SLAs are achieved
- As part of the operations leadership team, you will collaborate with peers in resource planning including project allocation, training and development of the wider team
- Support as required in recruitment for new team members
- Ensure seamless service delivery and quality across multiple operational centres
- Implementing and managing client accounts
- Experience in SMMP in the UK, EMEA and Americas
- Proven experience in Operations, account and client management
- Proven experience in meeting and event programme management
- Communication – listening, written and verbal – able to interpret our client’s objectives to be delivered into all aspects of their event, help translate this to across the team
- Previous mentoring and line management experience
- Ability to instil confidence in your clients that we are experts in our field
- Proven end to end UK and overseas event delivery experience including large scale / complex in-person and hybrid for a variety of client industry sectors
- Proven meeting technology and delegate registration knowledge and expertise
- Proficient in Microsoft office applications
- Ability to react, think on your feet, offer solutions, work on multiple priorities / timelines at once
- Ability to travel in the UK and Overseas
You should know:
- Role is Hybrid based – you will be required to go to the client offices in the city of London 2 days per week
- You must have the ability to travel within the UK and Overseas, this may include weekends
- You must have the right to work in the UK
How to apply:
Click apply now to be considered
THE PERKS
Flexible Working
We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.
Room to Grow
Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.
Everyone has a voice
We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.
Make your move
The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.
Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.
We’re positive. You’ll love it.
It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.
#J-18808-Ljbffr
Account and Operations Director employer: BCD Meetings & Events
Contact Detail:
BCD Meetings & Events Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account and Operations Director
✨Tip Number 1
Familiarize yourself with BCD Meetings & Events' core values and culture. Understanding their commitment to sustainability and client engagement will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your experience in strategic account management and event delivery. Be prepared to discuss specific examples of how you've driven client retention and engagement in previous roles.
✨Tip Number 3
Demonstrate your ability to mentor and develop teams. Share instances where you've successfully led a team, implemented processes, or improved operational efficiency to showcase your leadership skills.
✨Tip Number 4
Prepare to discuss your knowledge of meeting technology and delegate registration. Being able to speak confidently about these areas will show that you're well-equipped for the role's requirements.
We think you need these skills to ace Account and Operations Director
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Global Account and Operations Director position. Make sure you understand the key responsibilities and required skills, such as strategic account management and event delivery expertise.
Tailor Your CV: Customize your CV to highlight relevant experience in operations, account management, and event program management. Use specific examples that demonstrate your ability to lead teams and drive client engagement.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention how your values align with BCD M&E's culture and how you can contribute to their mission of creating inspiring connections.
Showcase Your Communication Skills: Since strong communication is crucial for this role, ensure your application materials are well-written and free of errors. Highlight any experience you have in interpreting client objectives and delivering successful events.
How to prepare for a job interview at BCD Meetings & Events
✨Showcase Your Leadership Skills
As a Global Account and Operations Director, you'll be leading a team. Be prepared to discuss your previous experiences in mentoring and developing team members. Share specific examples of how you've successfully managed teams and driven results.
✨Demonstrate Strategic Thinking
The role requires developing business objectives and strategic plans. Come ready to discuss your approach to strategic account management and how you've previously driven growth and client engagement. Use metrics to illustrate your success.
✨Highlight Event Delivery Expertise
Since the position involves end-to-end event delivery, be sure to talk about your experience with various event formats and your knowledge of meeting technology. Prepare to share examples of complex events you've managed and the outcomes achieved.
✨Emphasize Communication Skills
Effective communication is key in this role. Be ready to demonstrate your listening and verbal skills by discussing how you've interpreted client objectives and translated them into successful event strategies. Consider sharing feedback you've received from clients.
