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- Tasks: Lead the Repairs Customer Contact Centre and enhance service quality.
- Company: Join Hammersmith Council, a key player in public service.
- Benefits: Enjoy a full-time role with opportunities for professional growth.
- Why this job: Make a real impact by improving customer service and team performance.
- Qualifications: Must have experience in Housing/Housing Repairs customer service.
- Other info: This is a temporary position with a chance to shape the future of customer services.
The predicted salary is between 43200 - 72000 £ per year.
Hammersmith Council – Head of Customer Services
The Head of Customer Services will be responsible for the Repairs Customer Contact Centre. The duties will also include:
- Contributing to and implementing a service improvement plan
- Managing other aspects of the call centre’s daily operation
- Monitoring random calls to assess and improve the quality of staff performance
- Handling and resolving complex customer complaints
- Bringing operatives back into the office and reducing the time spent working from home
- Setting and meeting performance targets and carrying out periodic appraisals
- Training and supporting Team Leaders who are responsible for Customer Services Advisors
- Tracking user feedback, key performance indices, and other statistics
- Preparing reports and making presentations to senior management and other stakeholders
- Communicating the company’s goals so that all employees understand their role
The successful candidate will have Housing/Housing Repairs customer service experience.
If you are interested in this role, please send your updated CV in the first instance.
Job Info:
Job Title: Hammersmith Council – Head of Customer Services
Company: Remedy Medical
Location:
Posted: Feb 14th 2025
Closes: Mar 17th 2025
Sector: Public Sector
Contract: Temporary
Hours: Full Time
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Hammersmith Council - Head of Customer Services employer: Remedy Medical
Contact Detail:
Remedy Medical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hammersmith Council - Head of Customer Services
✨Tip Number 1
Familiarize yourself with the specific challenges and expectations of a Head of Customer Services role in the public sector. Research Hammersmith Council's recent initiatives and customer service strategies to demonstrate your understanding during interviews.
✨Tip Number 2
Network with current or former employees of Hammersmith Council, especially those in customer service roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss your experience with managing call centers and handling complex customer complaints. Be ready to share specific examples that highlight your problem-solving skills and ability to improve service quality.
✨Tip Number 4
Showcase your leadership skills by discussing how you've successfully trained and supported team leaders in previous roles. Highlight any metrics or improvements that resulted from your training efforts to demonstrate your impact.
We think you need these skills to ace Hammersmith Council - Head of Customer Services
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Head of Customer Services position. Understand the key responsibilities and required experience, especially in Housing/Housing Repairs customer service.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize your background in managing customer service operations and handling complex complaints.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines your motivation for applying and how your experience makes you a suitable candidate. Mention specific examples of how you've contributed to service improvement in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Remedy Medical
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in housing or housing repairs customer service. Be prepared to discuss specific examples of how you've handled complex customer complaints and improved service delivery.
✨Demonstrate Leadership Skills
As a Head of Customer Services, you'll need to manage and support Team Leaders. Share your experiences in training and mentoring others, and how you’ve successfully led teams to meet performance targets.
✨Prepare for Performance Metrics Discussion
Familiarize yourself with key performance indicators relevant to call centers. Be ready to discuss how you have tracked user feedback and used statistics to drive improvements in service quality.
✨Communicate Effectively
Since the role involves preparing reports and presentations for senior management, practice articulating your thoughts clearly. Show that you can communicate the company's goals effectively to ensure all employees understand their roles.
