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For Companies At a Glance
- Tasks: Lead and execute programs to grow Airbnb's success in Europe, focusing on student engagement.
- Company: Join Airbnb, a global leader in unique stays and experiences, connecting communities worldwide.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration across teams.
- Why this job: Make a real impact by shaping the future of travel for students and young guests.
- Qualifications: 8+ years in consulting or project management, fluent in French and English, strong organizational skills.
- Other info: Work from London or Paris and be part of a diverse, inclusive team committed to innovation.
The predicted salary is between 43200 - 72000 £ per year.
Senior Program Operations Manager (French)
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
The Chief Business Officer organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. Our teammates work on commercializing Airbnb’s new and existing businesses, helping Airbnb expand beyond its core offering as a place to stay. This includes recruiting and developing Airbnb’s global supply of high-quality stays, Experiences, and services, and executing Airbnb’s global in market strategy. With this focus on business strategy, quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and facilitation of millions more host and guest connections.
The Difference You will Make:
As a Senior Program Operations Manager, you will work on developing and executing new programs to grow the success of the Airbnb Platform in Europe. You will also align, coordinate, and work with the cross functional stakeholders behind those programs in the organization to achieve the goals. Your attention to detail, organization, ability to multi-task, work on multiple priorities and work under pressure will all ensure you succeed. You should be great at understanding the needs of the Airbnb guest community and define levers to help us acquire and retain new guests.
A Typical Day:
- In the short term, the role will consist in helping develop and expand a student focused program aimed at acquiring the next generation of guests through University communities.
- Partner with Student organisations and communities to develop targeted offerings for students, as well as developing a network of Ambassadors that allow us to embed Airbnb’s brand in University life.
- In the role, it will be instrumental to align these programs to key country objectives by each European Country Manager
- Long term success would involve developing a young guests / students playbook that can be replicated and scaled outside Europe, materially accelerating our brand consideration and growth with young generations.
Your Expertise:
- 8+ years experience in consulting position, or project management in the hospitality or online Travel Agency (OTA) industry is preferred
- Fluency in French and English
- Experience working cross-functionally with product, marketing or sales teams and has leveraged social networks to drive engagement and awareness
- Ability to take initiative and deal with uncertainties
- Strong appetite for working with the Airbnb community
- Customer service mindset with the creativity to help all stakeholders achieve their goals
- Ability to manage complex projects and multi-task with excellent organization skills
- Pays attention to both details and macro-level outcomes
- Seasoned internal and external communicator with strong interpersonal skills
- Ability to thrive in a fast-paced, dynamic and ever changing startup environment
- Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity
- Data driven, can do attitude, strategic thinker and passion for new products and solutions
- Comfortable with Excel, SQL
- Strong verbal and written communication skills
- Location: London or Paris preferred
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
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Senior Program Operations Manager (French) employer: airbnb, Inc.
Contact Detail:
airbnb, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Program Operations Manager (French)
✨Tip Number 1
Familiarize yourself with Airbnb's mission and values, especially how they relate to community engagement. Understanding the company's focus on authentic connections will help you align your experience with their goals during interviews.
✨Tip Number 2
Network with current or former employees of Airbnb, particularly those in program management or operations roles. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Highlight your experience in developing programs or initiatives that target specific communities, especially in a university setting. This aligns directly with the role's focus on student engagement and can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you've successfully managed complex projects in fast-paced environments. Use specific examples that demonstrate your ability to multi-task and thrive under pressure, as these skills are crucial for this position.
We think you need these skills to ace Senior Program Operations Manager (French)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Program Operations Manager position. Understand the key responsibilities and required skills, especially the importance of cross-functional collaboration and customer service mindset.
Tailor Your CV: Customize your CV to highlight relevant experience in project management, consulting, or the hospitality industry. Emphasize your fluency in French and English, as well as any experience working with student communities or in dynamic environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for Airbnb's mission and your understanding of the guest community. Mention specific examples of how you've successfully managed complex projects and engaged with diverse stakeholders.
Highlight Data-Driven Achievements: In both your CV and cover letter, include quantifiable achievements that demonstrate your ability to drive engagement and awareness through data-driven strategies. This will show your strategic thinking and results-oriented approach.
How to prepare for a job interview at airbnb, Inc.
✨Showcase Your Multilingual Skills
Since fluency in French and English is crucial for this role, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or discuss your experience working in bilingual environments.
✨Highlight Your Project Management Experience
With over 8 years of experience required, make sure to share specific examples of complex projects you've managed. Discuss how you coordinated with cross-functional teams and the outcomes of those projects to showcase your ability to handle multiple priorities.
✨Demonstrate Your Customer Service Mindset
Airbnb values a customer service mindset, so be ready to discuss how you've creatively solved problems for stakeholders in the past. Share stories that illustrate your understanding of guest needs and how you’ve helped enhance their experiences.
✨Prepare for a Fast-Paced Environment
Given the dynamic nature of Airbnb, express your adaptability and readiness to thrive in a startup environment. Share examples of how you've successfully navigated uncertainty and ambiguity in previous roles, emphasizing your proactive approach.
