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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch client service and operational excellence.
- Company: Join Ten Health & Fitness, a leader in wellness and fitness.
- Benefits: Enjoy a vibrant work environment with opportunities for growth and development.
- Why this job: Make a real impact by fostering community and enhancing client experiences.
- Qualifications: Experience in management within hospitality or fitness is essential; strong leadership skills required.
- Other info: Full-time role with a flexible rota, including weekends.
The predicted salary is between 36000 - 60000 £ per year.
Studio General Manager Job Description and Person Specification
Summary
Job Title: Studio General Manager
Service Area: Operations
Reports to: Group Operations Manager
Direct Reports: Directly Employed and Freelance colleagues, including Client Advisors, Trainers, Physiotherapists and Therapists.
Key Relationships: Group Operations Manager, Operations Director, Schedule Coordinator, Physiotherapy Area Manager, HR and Recruitment Officer, Marketing
Base Location: Ten Health & Fitness King\’s Cross
Flexibility: 100% Studio Based and with some shifts on desk
Working Pattern: Full Time, Fortnightly Rota working one weekend day every two weeks (E.g. Week 1: Mon-Fri / Week 2: Tues-Sat or Sun-Thurs)
Purpose: To lead an inclusive, safe, and client-focused team
To lead and manage the Studio, ensuring the highest standards of client engagement, operational compliance, effective team management and leadership, and revenue growth. The role involves overseeing the studio P&L, daily operations schedule oversight, managing staff, studio sales client management, and developing plans to enhance the studio\’s services and client base.
In this role, you are empowered to:
- Lead an inclusive, safe, sales and client-focused team at your studio.
- Create and develop a client community and sense of belonging.
- Manage the Financial and Business Performance of your studio.
- Consistently deliver high standards of operational excellence.
- Deliver a regular and reliable studio schedule of classes and treatment services.
- Comply with legal and regulatory standards.
Your primary duties and responsibilities
The nature of our business means as we grow and develop, your tasks may change and adapt. Accordingly, this list of duties is not exhaustive and is likely to evolve.
- Client First: Ensure that all clients receive exceptional service from the moment they enter the studio. Address client feedback and complaints promptly and professionally.
- Client Engagement: Develop and implement strategies to engage clients, such as loyalty programmes, special events, and personalised communication. Empower and encourage your team to ‘Know Me Well’ and truly show your clients that you value them.
- Studio Awareness: Work with Ten’s Marketing Team to develop marketing plans which attract and retain clients. Utilise various channels, including social media, email marketing, and local advertising, whilst complying with Ten’s brand standards.
- Operational Excellence: Oversee the day-to-day operations of the studio, including class scheduling, equipment maintenance, and cleanliness.
- Safety and Regulatory Compliance: Ensure the studio complies with all relevant Health & Safety regulations and industry standards. Ensure a safe environment for clients and colleagues.
Person Specification
You’ll need to demonstrate and apply the following essential skills, experience and knowledge to be successful in this role:
Essential skills and experience
- Proven experience in a managerial role within hospitality, retail, the fitness or wellness industry.
- Strong leadership and interpersonal skills.
- Strong financial management proficiency.
- Excellent planning and organisational skills.
- Excellent customer service skills.
- Proactive communications skills.
- Confident and comfortable learning and using electronic systems.
Essential knowledge
- An awareness of Dynamic Reformer Pilates, Personal Training, Physiotherapy, Massage Therapy, and Clinical Exercise.
- Appreciation and understanding of Health & Fitness client needs.
- Appreciation and understanding of the dynamics of working in a multi-site and multi-disciplinary team.
- An awareness of management practices, operational leadership, Health & Safety regulations.
Desirable experience and knowledge
- Experience in Dynamic Reformer Pilates, Physiotherapy, or a related field with transferrable management skills.
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Contact Detail:
Ten Health & Fitness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Studio General Manager
✨Tip Number 1
Familiarise yourself with the latest trends in the fitness and wellness industry, especially around Dynamic Reformer Pilates and client engagement strategies. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the fitness and wellness sector, particularly those who have experience in managerial roles. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into what makes a successful Studio General Manager.
✨Tip Number 3
Prepare to discuss your leadership style and how you would foster an inclusive and client-focused environment. Think of specific examples from your past experiences where you've successfully managed teams and improved client satisfaction.
✨Tip Number 4
Research Ten Health & Fitness and their approach to client engagement and operational excellence. Understanding their brand values and how they operate will allow you to tailor your discussions and show that you're genuinely interested in contributing to their success.
We think you need these skills to ace Studio General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant managerial experience in the fitness or wellness industry. Emphasise your leadership skills, financial management proficiency, and customer service experience to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client engagement and operational excellence. Mention specific strategies you have implemented in previous roles that demonstrate your ability to lead a team and enhance client satisfaction.
Highlight Relevant Skills: In your application, clearly outline your strong planning and organisational skills, as well as your proactive communication abilities. Provide examples of how you've successfully managed teams and improved operational processes in past positions.
Showcase Industry Knowledge: Demonstrate your understanding of Dynamic Reformer Pilates, Personal Training, and Health & Safety regulations. Mention any relevant certifications or training that would make you a strong candidate for the Studio General Manager role.
How to prepare for a job interview at Ten Health & Fitness
✨Showcase Your Leadership Skills
As a Studio General Manager, strong leadership is key. Be prepared to discuss your previous managerial experiences and how you've successfully led teams in the past. Use specific examples to illustrate your ability to motivate and engage staff.
✨Demonstrate Client-Centric Thinking
This role requires a focus on client engagement and satisfaction. Think of ways you've enhanced client experiences in previous roles and be ready to share these strategies during the interview. Highlight your commitment to exceptional service.
✨Understand Financial Management
Since you'll be overseeing the studio's P&L, it's crucial to demonstrate your financial acumen. Prepare to discuss your experience with budgeting, financial reporting, and revenue growth strategies. Show that you can manage the business side effectively.
✨Familiarise Yourself with Health & Safety Regulations
Safety compliance is a significant part of this role. Brush up on relevant Health & Safety regulations and be ready to discuss how you've ensured compliance in previous positions. This will show your commitment to creating a safe environment for both clients and staff.
