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For Companies At a Glance
- Tasks: Lead daily restaurant operations, manage staff, and ensure guest satisfaction.
- Company: Join COSMO Restaurants, known for its vibrant dining experiences and commitment to quality.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be a key player in creating memorable dining experiences while maximizing profits.
- Qualifications: Must have advanced English skills and significant managerial experience in hospitality or retail.
- Other info: This role is perfect for those who thrive in fast-paced environments and love leading teams.
The predicted salary is between 36000 - 60000 ÂŁ per year.
The main purpose of the role is to manage the restaurant’s daily operations, including the selection, development and performance of employees. In addition, they oversee the inventory and ordering of food and supplies to optimise profits. Their primary responsibility is ensuring guests are satisfied with their dining experience and maximising business profitability and contribution.
They oversee and manage all areas of the restaurant, making final decisions on matters of importance and obtaining profit contribution by managing staff, establishing and accomplishing business objectives whilst maintaining the highest standards of customer services according to the strategy of COSMO Restaurants. The primary responsibility of the General Manager is to ensure the business operates to the highest customer service standards through people and customer management.
Duties & Responsibilities
- Be a role model in personal grooming; ensure all staff comply with the grooming standard.
- Oversees rota creation to minimise FOH spending cost with abilities to predict weekly sales based on L4L restaurant performance.
- Responsible for staff morale boosting and lowering staff turnover using his/her leadership skills; “lead by example” is a must.
- Create a harmonious and caring working environment for all staff and build up a rapport team with commitment and motivation.
- Recruitment and talent spotting within the store through carrying out interviews and selection processes.
- Monitor and check staff followed all restaurant rules and terms.
- Monitor and check all operations followed by standards and also comply with the relevant laws and regulations (e.g. Hygiene, Health & Safety, Employment Law, and Food Safety Law).
- Drive the operation team to achieve the Quality Standards Audits at 90% and Hygiene, Health and Safety audits at 85%.
- Monitor and check if staff fulfil their tasks correctly and on time.
- Coach: provide assistance or solutions to staff when they encounter difficulties.
- Check the training results through all staff’s daily performances. Delegate to a qualified trainer to retrain if necessary.
- Responsible for Customer Service in the restaurant and handling all customer complaints.
- Communicate to the service office if necessary.
- Communicate to suppliers if necessary.
- Communicate with the Head Chef if there are any issues regarding kitchen operations (e.g. complaints, suggestions or issues with kitchen staff).
- Drive the restaurant management team to resolve any defect from service to environmental issues promptly so the team can improve the quality of operation.
- Monitor stock and delivery performance from the supervisor.
- Monitor and check if all administrational tasks are fulfilled on time (e.g. recruitment, staff roaster, records and reports etc.).
- Fully responsible for achieving the restaurant’s budget and financial result for the fiscal year.
- Engage with customers; deliver caring services to build their loyalty to the restaurant.
- Lead by example and able to delegate tasks to subsequent management teams in order to achieve operational excellence.
Qualifications
- Advanced level of English.
- Significant experience in Managerial role in hospitality/retail.
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General Manager employer: Cosmo
Contact Detail:
Cosmo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Make sure to showcase your leadership skills during the interview. Share specific examples of how you've successfully managed teams in the past, focusing on how you boosted staff morale and reduced turnover.
✨Tip Number 2
Familiarize yourself with COSMO Restaurants' values and customer service standards. Be prepared to discuss how you would implement these standards in your daily operations to enhance guest satisfaction.
✨Tip Number 3
Highlight your experience with inventory management and cost control. Be ready to explain your strategies for optimizing profits while maintaining high-quality service and compliance with health and safety regulations.
✨Tip Number 4
Demonstrate your ability to handle customer complaints effectively. Prepare to share examples of how you've turned negative experiences into positive outcomes, showcasing your commitment to customer loyalty.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the General Manager position. Understand the key responsibilities and qualifications required, as this will help you tailor your application to highlight relevant experiences.
Highlight Leadership Experience: In your CV and cover letter, emphasize your previous managerial roles in hospitality or retail. Provide specific examples of how you've successfully led teams, improved customer satisfaction, and managed operations effectively.
Showcase Problem-Solving Skills: Include examples in your application that demonstrate your ability to handle customer complaints and operational challenges. Highlight any initiatives you've taken to improve service quality or team morale.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your understanding of COSMO Restaurants' values and objectives. Explain why you're passionate about the role and how your experience aligns with their mission to provide excellent customer service.
How to prepare for a job interview at Cosmo
✨Showcase Your Leadership Skills
As a General Manager, your ability to lead and motivate a team is crucial. Be prepared to share specific examples of how you've successfully managed staff, boosted morale, and reduced turnover in previous roles.
✨Demonstrate Your Operational Knowledge
Familiarize yourself with the key operational aspects of running a restaurant, such as inventory management, cost control, and compliance with health and safety regulations. Be ready to discuss how you would apply this knowledge to optimize profits at COSMO Restaurants.
✨Emphasize Customer Service Excellence
Highlight your commitment to providing outstanding customer service. Prepare to discuss strategies you've implemented in the past to enhance guest satisfaction and handle complaints effectively.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might encounter in the role and how you would address them, particularly in terms of team dynamics and operational issues.
