Senior Housing Officer

We are seeking a skilled and dedicated Senior Housing Officer based in South London. You will manage a small team of Neighbourhood Officers and oversee a small defined patch.   Your primary responsibility will be to ensure the effective delivery of housing management services and to be the lead officer for serious cases of anti-social behaviour (ASB) and complex housing management issues.   Key Responsibilities: Lead and manage the Neighbourhood Officers, ensuring exceptional service delivery and customer satisfaction for residents in general needs accommodation. Oversee a small, multi-tenure housing patch, ensuring effective tenancy and estate management while maintaining compliance with policies and procedures. Collaborate with external agencies, partners, and other departments to ensure residents receive the full range of services and support. Foster positive relationships and partnership working with key partners, attending meetings and forums as needed. Contribute to a culture of continuous improvement across teams, services, and departments. Support the Neighbourhood Manager in developing clear policies, procedures, and working practices that promote effective service delivery and recognise best practices. Act as the lead officer for handling serious cases of anti-social behaviour (ASB), providing expert support and managing case resolutions in collaboration with external partners. Enforce tenancy agreements, addressing breaches in line with policies, and preparing legal documentation and attending court if required. Carry out tenancy audits to identify potential fraud and lead housing fraud initiatives within the team