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- Tasks: Support and maintain QC lab systems, ensuring compliance with GxP standards.
- Company: CSL Behring is a global leader in biotherapeutics dedicated to saving lives.
- Benefits: Work on-site in Bern with a collaborative team and gain valuable industry experience.
- Why this job: Join a mission-driven company and make a real impact in the healthcare sector.
- Qualifications: University degree or vocational training with 5+ years in a regulated IT support role.
- Other info: Full-time position with a focus on teamwork and process improvement.
The predicted salary is between 42000 - 84000 £ per year.
CSL Behring is a global biotherapeutics leader driven by its promise to save lives.
Join Our On-Site Team in Bern, Switzerland as a: Laboratory Execution Systems – IT Lab Support Analyst (m/w/d)
As a Laboratory Execution Systems – IT Lab Support Analyst, you will be responsible for maintaining and supporting the Quality Control (QC) computerized laboratory systems. Your role will focus on ensuring these systems meet compliance and qualification standards in line with industry GxP best practices and regulations.
In addition to your responsibilities as an IT Lab Support Analyst, you will serve as the local coordinator for a small team of IT GxP specialists and project resources on-site in Bern, overseeing daily activities with support and guidance from the Europe Lead.
In this position, you will collaborate closely with department managers across Quality Control (QC), Digital Quality (DQ), and Quality Assurance (QA) functions to ensure the effective operation of QC lab systems. You will also work with internal teams, such as QC-Excellence Instruments and IT, as well as external Lab System Vendors., * Technical Support & Troubleshooting: Analyze and resolve hardware, software, and network issues specific to QC lab systems, ensuring minimal downtime and system performance.
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System Administration & Configuration: Configure, implement, and administer servers and applications used in QC labs, including VMWare and Citrix, to maintain a stable and responsive environment. Manage data backups and handle software updates.
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GxP Compliance & Quality Management: Oversee the qualification, GxP validation, and change management of QC lab systems. Ensure compliance with industry standards and regulatory requirements.
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Local Team Coordination: Act as the local coordinator for a small team of IT GxP specialists and project resources in Bern. Manage daily activities and coordinate closely with the Europe Lead for support and guidance.
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Collaboration & Process Improvement: Partner with QC Business Process Owners and Quality Assurance to facilitate system changes, conduct risk assessments, and implement enhancements and process improvements.
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Custom Solutions & Documentation: Develop and maintain customized scripts and configuration utilities for QC lab systems. Prepare and manage documentation related to system validation, SOPs, and compliance.
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Server & Data Management: Oversee validated servers and GxP Data Servers in QC labs, ensuring data integrity and availability. Assist with data retrieval and reporting.
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Compliance & Maintenance: Set up, configure, and maintain QC lab systems, adhering to industry standards. Perform emergency maintenance and system reviews to ensure GxP system health.
Who you are:
Your decisions will impact the validation status of GxP computerized laboratory systems . Therefore, your actions must be guided by a thorough understanding of existing SOPs, regulatory documents, the GAMP 5 framework, and alignment with local and global business needs and goals.
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University degree or equivalent vocational training in a relevant field, with 5+ years of experience in a regulated industry, including at least 3 years in a similar IT/CSV support role.
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In-depth understanding of the GAMP 5 framework and experience in creating qualification and validation-related documentation.
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Certifications (Beneficial): ITIL, Prince2, Microsoft MCSA, or Cisco CCNA.
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Experience with QC laboratory applications such as OpenLab, Chromeleon, Empower, UVWinLab, Spectrum, LabX, and NuGenesis.
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Familiarity with QMS systems like Veeva Vault and TrackWise.
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Experience with service support tools such as ServiceNow and asset inventory management tools.
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Thorough knowledge of Windows client operating systems (XP, 7, 10), server operating systems, Active Directory, storage and backup solutions, and network assets.
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Knowledge of server, storage, and virtualization standards, techniques, and tools. Experience with Acronis and CommVault is a plus.
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Proven experience in coordinating tasks and managing small groups effectively.
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Proven ability to effectively collaborate with peers, cross-functional teams, and users to ensure end-to-end product and process quality.
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Strong written and verbal communication skills in both German (level C1 CEFR) and English (level A2 CEFR) are essential.
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Availability to work full-time on-site at our Bern, Switzerland office (08:00 AM – 05:00 PM).
Laboratory Execution Systems - IT Lab Support Analyst employer: CSL Behring
Contact Detail:
CSL Behring Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Laboratory Execution Systems - IT Lab Support Analyst
✨Tip Number 1
Familiarize yourself with the GAMP 5 framework and ensure you can discuss its application in your previous roles. This will demonstrate your understanding of compliance and validation processes, which are crucial for this position.
✨Tip Number 2
Highlight any experience you have with QC laboratory applications like OpenLab or Empower. Being able to speak knowledgeably about these tools will set you apart as a candidate who can hit the ground running.
✨Tip Number 3
Showcase your ability to coordinate small teams effectively. Prepare examples from your past experiences where you successfully managed tasks and collaborated with cross-functional teams to improve processes.
✨Tip Number 4
Since strong communication skills in both German and English are essential, practice discussing technical topics in both languages. This will help you feel more confident during interviews and demonstrate your language proficiency.
We think you need these skills to ace Laboratory Execution Systems - IT Lab Support Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Laboratory Execution Systems - IT Lab Support Analyst position. Highlight key responsibilities and required skills, such as GxP compliance and experience with QC laboratory applications.
Tailor Your CV: Customize your CV to reflect your relevant experience in IT support roles, particularly in regulated industries. Emphasize your familiarity with GAMP 5, QC lab systems, and any certifications you hold that are beneficial for this role.
Craft a Strong Cover Letter: Write a compelling cover letter that connects your background to the specific requirements of the job. Mention your experience with system administration, troubleshooting, and collaboration with cross-functional teams, and express your enthusiasm for contributing to CSL Behring's mission.
Highlight Language Skills: Since strong communication skills in both German and English are essential, make sure to clearly state your language proficiency levels in your application. Provide examples of how you've used these skills in a professional context.
How to prepare for a job interview at CSL Behring
✨Understand GxP Compliance
Make sure you have a solid grasp of GxP compliance and the GAMP 5 framework. Be prepared to discuss how your previous experiences align with these standards and how you can ensure compliance in the role.
✨Showcase Technical Skills
Highlight your technical expertise, especially with QC laboratory applications like OpenLab or Empower. Be ready to provide examples of how you've resolved technical issues or improved system performance in past roles.
✨Demonstrate Team Coordination Experience
Since you'll be coordinating a small team, share specific instances where you've successfully managed tasks and collaborated with cross-functional teams. This will show your ability to lead and work well with others.
✨Prepare for Language Proficiency
Given the requirement for strong communication skills in both German and English, practice discussing your experiences in both languages. This will help you feel more confident during the interview.
