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- Tasks: Greet guests and manage check-in/check-out processes with a friendly attitude.
- Company: Join Hastings Hotels, known for exceptional service and staff retention.
- Benefits: Enjoy free meals, discounts, 29 days holiday, and career growth opportunities.
- Why this job: Be part of a supportive team that values your development and offers training.
- Qualifications: Good communication skills and a smart appearance; hotel experience is a plus but not required.
- Other info: Flexible shifts, including weekends, with a competitive salary of £22,186 per year.
The predicted salary is between 22186 - 22186 £ per year.
To meet and greet guests at the hotel ensuring an efficient, professional and friendly check in / out process.
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To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
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To be aware of all hotel services and be proactive in the sale of these to guests
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To check in guests on arrival and check them out at the end of their stay, ensuring that the correct procedures are followed for receiving payment.
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To be responsible for accurate and efficient accounts and guest billing processes.
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To balance bank, cash, foreign currency and all transactions at the end of your shift.
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To answer telephone calls from guests and external callers.
7.To assist guests with any reasonable request for hotel services
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Respond to complaints and find the appropriate solution
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To ensure that the reception area is maintained in a clean and tidy manner in accordance with departmental standards.
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Report any technical and maintenance needs
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To ensure the security of reception and storage areas is maintained always
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To comply with all health, safety, hygiene and licensing policies and procedures.
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To work effectively with colleagues to ensure a harmonious working environment where all staff are treated with respect.
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Any other duties as required by Management, Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast… and the interactions they had with our staff.It is more important that you have the correct behaviours and attitude than every last qualification… we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey.As a result, we are proud to have some of the best staff retention levels in the hospitality industry.
We would love you to have previous hotel reception experience, but this is not essential as our Reception Team will provide you with full training., Reception experience ideally gained in a hotel, Good communication, numeracy and IT skills
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Customer care experience
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Smart well-groomed appearance
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Excellent attention to detail
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Work well under pressure and be a team player
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A right to work within the United Kingdom
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Educated to GCSE Standard or the equivalent including English and Maths is desirable
Closing Date Thursday 6th March, 2025
The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out seven including weekends. Hours vary, but typical shift patterns include 7am to 3pm and 3pm to 11pm.
The salary for this exciting position is £22,186.00 per annum.
We offer a range of benefits including free staff meals, employee discounts, credit card tips, 29 days holiday plus your birthday and opportunities for career progression and development. Further details about our employee benefits here .
To find out more about Hastings Hotels and what our company offers please visit https : / / www.hastingshotels.com / careers.html, © 2025 Talent.com
Spa Receptionist employer: Hastings Hotels
Contact Detail:
Hastings Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
Familiarize yourself with the hotel and its amenities. Knowing the ins and outs of the facilities will not only help you during the interview but also show your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills. Since this role emphasizes guest interaction, consider role-playing scenarios where you handle guest inquiries or complaints to demonstrate your problem-solving abilities.
✨Tip Number 3
Highlight your teamwork experience. This position requires working harmoniously with colleagues, so be ready to share examples of how you've successfully collaborated in past roles.
✨Tip Number 4
Prepare to discuss your attention to detail. Since maintaining a clean and tidy reception area is crucial, think of specific instances where your attention to detail made a positive impact in your previous jobs.
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Spa Receptionist. Highlight your customer service skills and any relevant experience in your application.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your communication skills, attention to detail, and ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the hospitality industry. Mention specific examples of how you've provided excellent customer service in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Hastings Hotels
✨Show Your People Skills
As a Spa Receptionist, you'll be the first point of contact for guests. Make sure to highlight your ability to communicate effectively and create a welcoming atmosphere during the interview.
✨Know the Hotel Inside Out
Familiarize yourself with the hotel's facilities, services, and local attractions. Being knowledgeable will not only impress the interviewers but also show your enthusiasm for the role.
✨Demonstrate Attention to Detail
Since the job requires accuracy in billing and guest accounts, be prepared to discuss how you ensure precision in your work. Share examples from past experiences where attention to detail made a difference.
✨Emphasize Teamwork
The role involves working closely with colleagues. Be ready to talk about your experience in team settings and how you contribute to a positive work environment.
