Learning and Development Manager

Learning & Development Manager – Luxury Hotel Group Central London | Salary: Up to £55,000 + Excellent BenefitsA prestigious luxury hotel group in the heart of London is seeking an exceptional Learning & Development Manager to join its dynamic Human Resources team.Renowned for redefining contemporary luxury, our hotels combine striking design, intuitive service, and unforgettable guest experiences. About the RoleAs Learning & Development Manager, you\’ll play a pivotal role in shaping the learning culture across multiple luxury properties. You\’ll design and deliver engaging training programmes that drive service excellence, develop leadership capabilities, and foster a culture of continuous improvement.Key ResponsibilitiesDeliver impactful learning initiatives across all departments and hotel locationsDesign creative and interactive training sessions that support operational excellenceCollaborate with department heads to deliver bespoke training aligned with business needsSupport service innovation and quality improvement through targeted learning strategiesAct as a champion for personal development, inspiring a culture of growth and learningWhat We\’re Looking ForPrevious experience in a similar role within a luxury or 5-star hospitality environmentOutstanding presentation and communication skillsA passion for developing people and delivering memorable service experiencesA proactive, approachable and collaborative styleAbility to balance strategic thinking with hands-on delivery