Service Desk Engineer

Position: Service Desk Engineer Employment Type: Contract, Full time Start: ASAP Location: Crawley– Onsite 5 days a week Languages: English Role – We are seeking a motivated and customer-focused Service Desk Engineer to join our client’s IT support team. In this role, you will be the first line of support for users, helping to resolve technical issues and ensuring smooth day-to-day operations of IT services. Key skills: 5+ years of experience as Service Desk/IT Support Engineer.Strong verbal and written communication abilities.Solid foundational technical knowledge (Level 1.5 support).Professional and enthusiastic attitude toward helping others.Ability to prioritize tasks and manage time effectively in a fast-paced environment.Active listening skills and a customer-first mindset.Logical thinking and a problem-solving approach to technical challenges.Strong communication and collaboration skills.Consulting background is a plus.Strong communication skills (oral & written)Rights to work in the UK is must (No Sponsorship available)Responsibilities:Handle user support requests through phone, email, chat, and ticketing platforms.Log, track, and manage IT incidents and service requests efficiently.Troubleshoot and resolve basic IT issues; escalate advanced problems when needed.Maintain a working knowledge of IT infrastructure including networks, endpoints, and applications.Utilize ITSM and ticketing tools to manage workflows and prioritize requests.Record detailed notes and steps for each incident and resolution.Monitor for recurring problems and assist in identifying long-term solutions.Contribute to internal documentation and user-facing knowledge base content.Should you be interested in being considered for this position and would like to discuss further.