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For Companies At a Glance
- Tasks: Lead the team, deliver excellent customer service, and maintain high standards of coffee and food.
- Company: Caffè Nero is a vibrant café chain known for its friendly atmosphere and quality products.
- Benefits: Enjoy unlimited free drinks, generous discounts, and a chance to earn extra through our referral scheme.
- Why this job: Join a supportive team, have fun, and grow your career while making customers happy.
- Qualifications: Experience as a Supervisor or Team Leader is preferred but not essential; a positive attitude is key.
- Other info: Participate in exciting events like pizza nights and Barista of the Year competitions.
At Caffè Nero, it’s our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you.
As a Shift Leader, you will support in the running of the store - leading the team, giving great customer service and delivering the very best standards of coffee and food.
Ideally you will have some experience as a Supervisor or Team Leader - but if you haven’t got that don’t worry, we’d still love to hear from you.
What you can expect:
- Brilliant training - no experience is required!
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you’re on shift.
- 50% off all handmade drinks and 40% off everything else when you’re off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive ‘Nero 90’, our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.
Why choose us?
When you join us, you’re joining a group of caring, supportive and friendly people - whether that’s your team, the regular customers of your café or your community. At the same time as giving fantastic service you’ll have loads of fun along the way - maybe a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There’s something for everyone.
The starter rate for Shift Leaders in this location is £12.26 per hour, increasing to £12.41 with service.
If you have a great attitude, bags of energy and love interacting with customers then we’d love to hear from you! At Caffè Nero you really can be you, with us.
Shift Leader employer: Caffè Nero
Contact Detail:
Caffè Nero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Familiarise yourself with Caffè Nero's values and customer service philosophy. Understanding what makes them unique will help you align your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Highlight any previous experience in a fast-paced environment, even if it’s not directly related to coffee or food service. Emphasising your ability to lead a team and maintain high standards under pressure can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss how you would handle specific customer service scenarios. Caffè Nero values fantastic service, so demonstrating your problem-solving skills and ability to keep customers happy will be crucial during your interview.
✨Tip Number 4
Engage with current employees or visit a local Caffè Nero to get a feel for the atmosphere and team dynamics. This will not only give you insights to share during your application process but also show your enthusiasm for the role.
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Shift Leader at Caffè Nero. Highlight your customer service skills and any relevant experience in your application.
Tailor Your CV: Customise your CV to reflect the qualities Caffè Nero is looking for. Emphasise your teamwork, leadership abilities, and any experience in hospitality or customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for coffee and customer service. Mention why you want to work at Caffè Nero specifically and how you can contribute to their team.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Caffè Nero
✨Show Your Passion for Customer Service
Caffè Nero values fantastic service, so be sure to express your enthusiasm for keeping customers happy. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
As a Shift Leader, you'll be leading a team. Highlight any previous experience in supervisory roles or teamwork, even if it's informal. Discuss how you motivate others and handle challenges within a team setting.
✨Familiarise Yourself with the Brand
Research Caffè Nero's values, products, and culture before the interview. Showing that you understand what makes them unique will demonstrate your genuine interest in the role and the company.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in the Shift Leader role. This shows your eagerness to learn and grow within the company.
