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- Tasks: Lead and manage a team delivering FTTP connections and repairs with a focus on safety and quality.
- Company: Join Quickline, a company dedicated to providing reliable internet to everyone, everywhere.
- Benefits: Enjoy 25 days off, health perks, discounts, and fun social events.
- Why this job: Be part of a mission-driven team that values customer service and continuous improvement.
- Qualifications: Experience in FTTP faults and civils management, with leadership skills and relevant certifications preferred.
- Other info: No visa sponsorship available; perfect for those ready to make an impact!
The predicted salary is between 36000 - 60000 £ per year.
We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So we’re on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind.
Our mission relies on a team full of inspiring people, and we’re looking for a FTTP Civils and Faults Manager to manage and support the delivery of connections and break fix activities across FTTP/FWA.
Could this be you? If you have experience managing FTTP faults, civils, and repairs while leading a team with a focus on safety, quality, and customer service, we would love to hear from you.
Here’s why you’ll love this role…
- Lead and manage an FTTP Fibre Faults and Civils team, overseeing a range of tasks including prebuild, installations, surveys, and fibre fault repairs.
- Ensure the team is trained and competent to deliver high quality work, focusing on health and safety compliance.
- Conduct regular performance reviews, 12-1s, and manage training and performance records.
- Monitor productivity and address team complaints, providing feedback and improvements to enhance performance.
- Foster a customer first mindset across the team, driving continuous improvement and efficient service restoration.
Here’s why you’ll be great in this role…
- Strong knowledge of FTTP fibre faults and Civils work, with experience in PIA delivered networks (both OH and UG).
- Understanding of permit systems, network drawings, and fibre fault diagnosis.
- Experience in managing teams across wide geographical areas, with a focus on productivity and standards.
- Leadership skills with the ability to motivate and develop individuals and drive continuous improvement.
- Desirable qualifications such as IOSH Managing Safely, NRSWA, and S1/S7/S8 certifications.
The Benefits…
- Pension – 5% employer / 5% employee contribution.
- WPA Health Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts.
- 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
- High Street Shopping Discount Scheme – Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
- Free Parking on site.
- Regular ‘Lunch & Learns’ and company wide ‘Elevenses’ meets to discuss company direction.
- Social Events – Summer and Christmas parties etc.
- Thank Q Awards – Monthly £50 winner, yearly £500 winner.
… and more.
Please note: Unfortunately, we can’t offer visa sponsorship.
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FTTP Civils and Faults Manager employer: Quickline Communications Limited
Contact Detail:
Quickline Communications Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FTTP Civils and Faults Manager
✨Tip Number 1
Make sure to highlight your experience with FTTP faults and civils work in your conversations. Discuss specific projects you've managed, focusing on how you ensured safety and quality while leading your team.
✨Tip Number 2
Familiarize yourself with Quickline's mission and values. During interviews or networking, express how your personal values align with their commitment to providing reliable broadband to underserved areas.
✨Tip Number 3
Prepare to discuss your leadership style and how you motivate teams. Share examples of how you've driven continuous improvement and enhanced performance in previous roles.
✨Tip Number 4
Research the latest trends in FTTP technology and fault diagnosis. Being knowledgeable about current industry standards will demonstrate your commitment to staying ahead in the field.
We think you need these skills to ace FTTP Civils and Faults Manager
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the FTTP Civils and Faults Manager position. Tailor your application to highlight your relevant experience in managing FTTP faults, civils, and repairs.
Highlight Leadership Experience: Emphasize your leadership skills and experience in managing teams. Provide specific examples of how you've motivated and developed individuals, as well as how you've driven continuous improvement in previous roles.
Showcase Technical Knowledge: Demonstrate your strong knowledge of FTTP fibre faults and civils work. Mention any relevant qualifications such as IOSH Managing Safely or NRSWA, and discuss your familiarity with permit systems and network drawings.
Focus on Customer Service: Illustrate your commitment to a customer-first mindset. Share examples of how you've fostered this approach within your team and how it has led to improved service restoration and customer satisfaction.
How to prepare for a job interview at Quickline Communications Limited
✨Show Your Knowledge of FTTP Systems
Make sure to demonstrate your understanding of FTTP fibre faults and civils work during the interview. Be prepared to discuss your experience with PIA delivered networks, both overhead and underground, as this will show that you are well-versed in the technical aspects of the role.
✨Highlight Your Leadership Skills
Since the role involves managing a team, it's crucial to showcase your leadership abilities. Share examples of how you've motivated and developed team members in the past, and how you’ve driven continuous improvement in previous positions.
✨Emphasize Safety and Compliance
Given the focus on health and safety compliance, be ready to discuss your approach to ensuring safety standards are met. Mention any relevant qualifications like IOSH Managing Safely or NRSWA that you possess, as these will strengthen your candidacy.
✨Prepare for Performance Management Questions
Expect questions about how you conduct performance reviews and manage training records. Be prepared to explain your methods for monitoring productivity and addressing team complaints, as this will demonstrate your capability in managing a high-performing team.
