Onsite Engineer

About the job you’re considering

We are seeking a skilled Onsite Technical Desktop Support Engineer to join our team in London. This role involves providing high-quality technical support to end-users at our client’s site, ensuring smooth and efficient operation of IT systems and applications. The ideal candidate will have a strong background in desktop support, excellent problem-solving skills, and the ability to work effectively in a dynamic environment.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

If you are successfully offered this position, you will go through a series of pre-employment checks, including identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).

Your role

• Provide on-site technical support for desktop hardware, software, and peripherals.
• Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.
• Install, configure, and maintain desktop systems, including operating systems, applications, and security updates.
• Troubleshoot and repair hardware and software faults, including PCs, laptops, printers, and other peripherals, and assist with the setup and deployment of new equipment and technology.
• Maintain accurate records of support requests and resolutions in the ticketing system.

Your skills and experience

• Proven experience in a technical desktop support role or similar position.
• Strong knowledge of Windows operating systems 10 & 11, Microsoft Office Suite 365, and common business applications.
• Familiarity with networking concepts and basic troubleshooting techniques.
• Experience with desktop and laptop hardware, including repair and replacement of components.
• Strong communication and interpersonal skills, with the ability to interact effectively with end-user and technical teams.

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

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