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- Tasks: Join our Customer Marketing team to create and deliver impactful CRM plans.
- Company: Boots UK is a leading health and beauty retailer committed to inclusivity and diversity.
- Benefits: Enjoy flexible benefits, employee discounts, and access to 24/7 support.
- Why this job: Be part of a dynamic team that values creativity and customer focus while making a difference.
- Qualifications: Ideal candidates have marketing experience, strong communication skills, and a customer-first mindset.
- Other info: Open to part-time options and supportive during the application process.
The predicted salary is between 28800 - 43200 £ per year.
Closing Date: 31st January
Location: Nottingham
Contract: 12 month secondment
Recruitment Partner: Frankie McCallister-Lyas
Overview:
Sitting within the Customer Marketing team, you\’ll be responsible for developing the marketing plan and managing the delivery of reactive value communications. Reporting to the Marketing Manager, you\’ll work cross-functionally with internal and external stakeholders to deliver the best customer communications. It\’s a busy role that requires a customer-focused mind-set.
Key Responsibilities:
- Responsible for creation, ownership and delivery of the CRM plan and incentives.
- Working as a member of the wider marketing team to collaborate with key stakeholders to create and respond to briefs based on business objectives and needs.
- Review and analyse commercial and customer impact to define opportunities.
- Assign KPIs and continually optimise the customer journeys based on KPI results.
- Collaborate with the wider Customer Marketing team to inform the total customer experience.
What you\’ll need to have:
- Have a background in marketing, ideally with experience in CRM digital and printed communications.
- Be a creative individual with a customer-first, analytical mind set.
- Have excellent relationship, organisational and communication skills.
- Be happy to give something a go, and contribute to lots of different work.
Our Benefits:
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots:
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it\’s with you, we change for the better.
What\’s Next:
If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion, you\’ll be notified by email.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
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CRM Specialist, Value Campaigns - Boots UK employer: BOOTS
Contact Detail:
BOOTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Specialist, Value Campaigns - Boots UK
✨Tip Number 1
Familiarize yourself with Boots' customer marketing strategies and recent campaigns. Understanding their approach will help you align your ideas with their goals during discussions.
✨Tip Number 2
Network with current or former employees in the marketing team on platforms like LinkedIn. They can provide insights into the company culture and expectations for the CRM Specialist role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed CRM campaigns in the past. Highlight your analytical skills and how you've optimized customer journeys based on KPIs.
✨Tip Number 4
Showcase your creativity by thinking of innovative value communication ideas that could benefit Boots. Presenting fresh concepts can set you apart from other candidates.
We think you need these skills to ace CRM Specialist, Value Campaigns - Boots UK
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the CRM Specialist position. Understand the key responsibilities and required skills, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to highlight relevant marketing and CRM experience. Use specific examples that demonstrate your customer-focused mindset and analytical skills, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your creativity and passion for customer communications. Mention how you can contribute to Boots' goals and why you are excited about this opportunity.
Highlight Collaboration Skills: Since the role involves working cross-functionally, emphasize your ability to collaborate with various stakeholders. Provide examples of past experiences where you successfully worked in a team to achieve common objectives.
How to prepare for a job interview at BOOTS
✨Understand the CRM Landscape
Make sure you have a solid grasp of CRM strategies, especially in digital and printed communications. Be prepared to discuss your previous experiences and how they relate to Boots' customer-focused approach.
✨Showcase Your Analytical Skills
Since the role requires reviewing and analyzing commercial and customer impact, come ready with examples of how you've used data to drive decisions in past marketing campaigns. Highlight any KPIs you've worked with and how you optimized customer journeys.
✨Emphasize Collaboration
This position involves working cross-functionally with various stakeholders. Share specific instances where you've successfully collaborated with teams to achieve business objectives, demonstrating your excellent relationship and communication skills.
✨Be Creative and Open-Minded
Boots values creativity and a willingness to try new things. Prepare to discuss innovative ideas you've implemented in previous roles and express your enthusiasm for contributing to diverse projects within the marketing team.
