SME Account Manager

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About the Role

This is a dynamic commercial role focused on driving new sales opportunities within our existing client base. As an SME Account Manager, you will be a trusted adviser, relationship builder, and problem solver, taking full ownership of your customers’ needs.

Your primary goal will be to identify and capitalise on revenue opportunities, driving account growth through a well-structured sales pipeline. To succeed, you’ll need exceptional sales acumen and account management skills, ensuring clients receive a seamless, high-quality business experience.

In this role, you will be responsible for all aspects of client relationships and account performance, with a strong focus on up selling and cross-selling Addison Lee’s services to maximise value for both the client and the business.

Location

This role is based at our head office in Paddington (4 days in, 1 day work from home).

Reporting Lines

This role reports to the Head of Business Development.

Main Accountabilities

1. Plan, prioritise and manage activities to achieve sales/revenue and retention targets.
2. Develop, agree and implement sales development plans for a specific number of accounts to maximise profits.
3. Maintain, develop and foster effective relationships and performance management across all relevant levels of account organisations.
4. Ensure all account information such as contract data, spend and profitability are maintained.
5. Ensure contracts are entered into and maintained in a timely and profitable manner.
6. Develop client accounts for sales and profitability.
7. Ensure upselling and cross-selling opportunities are developed by establishing a sound understanding of current and potential business needs.
8. Ensure that client expectations are met, coordinating resolution of any escalation of service issues and system service failures.

Key Stakeholders

All client stakeholders – typically Travel Managers, Procurement Managers, Finance Directors, CSR/ESG leads etc. All employees and managers across the business, in particular; Client Services, Commercial Finance, Operations, Legal/Risk and Compliance.

Requirements

1. The position will suit someone with a proven record of achievement gained within a client service management or a sales environment with an account development background.
2. Self-starting with the drive to increase sales and profitability.
3. Excellent relationship skills; the ability to interact at all levels.
4. Ability to work independently and on own initiative but also able to work collaboratively in a matrix organisation.
5. Quick learner and able to rapidly grasp complex solutions/concepts.
6. An ability to communicate, negotiate and influence effectively.
7. Systematic and logical approach to problem solving.
8. Good organisational skills and the ability to prioritise workload accordingly.
9. Tenacious, resilient and able to adapt to a fast-changing environment.
10. Excellent negotiation skills, with the ability to deliver valuable outcomes to customers and their business.
11. Experience within the Travel Industry is desirable but not essential.

Benefits

As well as a salary of up to £35,000 (dependant on experience), you’ll also have access to a commission structure, Life Insurance (Death in Service), 2 days paid volunteering leave a year, Private Medical Insurance & Travel Insurance (after 1 year), Wellness Program, Cycle to Work Scheme, 33 days Annual Leave (including bank holidays), extensive retail discounts via Reward Gateway (e.g. 5% off most major supermarkets), support with Professional Training and Qualifications via Apprenticeships, Season Ticket Loans, Discounted Cabs and Courier services (within London).

Equality and Diversity Information

Addison Lee is an equal opportunities employer and welcomes applications from all sections of the community. Addison Lee are a Disability Confident employer, we have made commitments to employ, keep and develop the abilities of disabled staff.

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