Import Manager

Have you got experience as an Import Manager and are you looking for the next step in your career? If so, this role might be just what you are looking for. Our client, a multinational logistics company is looking for an Import Manager with minimum of 4 years experience. The role is based on site in Cannock. Working days: Monday – Friday Working hours: to be mutually agreed day shift Salary £40k – £45k dependant on experience. Additional Benefits: * Additional employer pension contribution * Additional holiday (subject to length of service) * Life Assurance Duties may include: * Leadership of the Imports team. * Quality checks on all activity carried out by the team. * Customer queries and escalations via phone, email, face to face. * Working closely with Customer Services, Exports, Transport, Domestic and Warehouse teams. * Raising escalations with partners. * Improving and finding inefficiencies within the processes. * Reporting on team activity, service levels, timely billing execution and margins. * Project work and KPI creation/monitoring. * One to ones, team briefings and appraisals, team development * Managing FTL, LTL and groupage movements. * Liaising with clients and ensuring that all information, customs paperwork, delivery paperwork has been received and correctly documented for the shipment. * Liaising with Rhenus and agents UK transport departments. * Dealing with day to day enquiries including POD requests, general admin, calls and emails. * Participate in training sessions to remain updated on compliance protocols and procedures. Any other additional tasks in line with the evolving needs of the business. Relevant experience and qualifications: * Minimum 4 years’ leadership experience in Import road freight. * Strong organisational skills and attention to detail and a great team work ethic * Proactive approach to identifying and resolving issues, with a willingness to work with the wider Rhenus business * ETSF/customs warehousing knowledge and experience. * Import customs clearance, renomination, closing TADs, general customs knowledge and experience. * GCSE or equivalent in Maths & English * Proven record of internal sales