Desktop Engineer (London)

Insight Investment is looking for a highly technical, multi-disciplined, Windows 11 Architect / Engineer for a project to migrate 2000 VDIs from Windows 10 to Windows 11.

Working alongside existing members of the project team, the role will be tasked with engineering the Windows 11 VDI build and working with the IT Security Team to ensure the system is secure. The role will also be supporting the migration and working closely with customer-focused support teams to resolve issues reported.

Role Responsibilities

• Contribute to the Windows 11 build design, ensuring it is suitable for enterprise-wide use. Working under guidance of the project lead to meet all project requirements.
• Create and maintain a close relationship with customer-focused support teams to ensure the user experience of the migration is positive.
• Provide technical support and troubleshooting assistance to customer-focused support teams and end-users during migration.
• Contribute to the company knowledgebase system and produce good technical documentation about the Windows 11 system and configuration.
• Work in partnership with the IT Security team to ensure compliance with security standards. Identify potential security risks and contribute to their mitigation.
• Integrate existing technology configurations, such as Ivanti Environment Manager and Microsoft Defender, in the new Windows 11 build.
• Support the build testing and validation phases to ensure that all systems perform optimally.

Experience Required

• Proven experience in Windows 11 migration projects.
• Strong technical background with a deep understanding of design, engineering and build processes.
• Working knowledge of Omnissa Horizon, vSphere, Ivanti Application & Environment Manager, PowerShell and Ghost Solution Suite.
• Demonstrable experience in supporting and collaborating with customer-focused support teams in a technical environment.
• Sound knowledge of IT Security protocols and strong understanding of IT Security standards.
• Excellent problem-solving skills with a keen attention to detail.
• Advanced knowledge of PowerShell scripting.
• Varied knowledge of front-end desktop support, back-end infrastructure support, systems management and project management with well-rounded appreciation of enterprise systems and architecture.
• In-depth analysis using tools such as SysTrack, ProcMon, Wireshark and Windows Performance Analyser.
• Ability to determine a problem’s root cause through analysis of data, events, logs, system behaviour and user experiences, and the correlation between these things.
• Ability to analyse and resolve complex hardware and software issues associated with the EUC platform. Identify related problems that may indicate systemic problems.

Insight is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation. If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at

About Insight Investment

Insight Investment is a leading asset manager focused on designing investment solutions to meet its clients’ needs. Founded in 2002, Insight’s collaborative approach has delivered both investment performance and growth in assets under management. Insight manages assets across its core liability-driven investment, risk management, full-spectrum fixed income, currency and absolute return capabilities.

Insight has a global network of operations in the UK, Ireland, Germany, US, Japan and Australia. More information about Insight Investment can be found at:

Seniority level

• Associate

Employment type

• Contract

Job function

• Information Technology
• Industries
• IT Services and IT Consulting

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