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- Tasks: Join us as a CRM Business Analyst to optimize and enhance our CRM systems.
- Company: Work with a leading professional services client in a dynamic environment.
- Benefits: Enjoy a competitive daily rate and the flexibility of remote work options.
- Why this job: Make an impact by improving customer relationships and supporting strategic initiatives.
- Qualifications: Experience with CRM systems and strong communication skills are essential.
- Other info: This is a 6-month contract role, perfect for those who thrive in Agile environments.
Agile CRM Business Analyst, 6 months, London/Remote, £475-£500/day (OUTSIDE IR35)
My client, a leading professional services client are seeking a detail-oriented and results-driven Contract Agile CRM Business Analyst to join their team. In this role, you will work closely with stakeholders to understand business requirements, translate them into CRM solutions, and drive the optimisation and enhancement of our CRM systems. Your expertise will ensure that our CRM platform aligns with business goals, improves customer relationships, and supports strategic initiatives.
Key Responsibilities :
- Analyze business needs and translate them into clear CRM system requirements.
- Collaborate with stakeholders to gather, document, and prioritise CRM-related business requirements.
- Conduct system testing, user training, and provide ongoing support for CRM-related queries.
- Recommend best practices for CRM implementation, upgrades, and system enhancements.
- Create and maintain detailed documentation for CRM processes and workflows.
- Work with IT and external vendors to ensure smooth CRM integrations and updates.
Qualifications :
- Proven experience as a Business Analyst with a focus on CRM systems (Salesforce, Dynamics, etc.).
- Strong understanding of CRM processes, data management, and reporting.
- Excellent communication and stakeholder management skills.
- Ability to work independently and manage multiple priorities in a contract role.
- Experience with Agile methodology is a plus.
APPLY NOW!
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CRM Business Analyst employer: Norton Blake
Contact Detail:
Norton Blake Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Business Analyst
✨Tip Number 1
Familiarize yourself with Agile methodologies, as this role emphasizes Agile practices. Consider brushing up on Agile principles and frameworks to demonstrate your understanding during discussions.
✨Tip Number 2
Highlight your experience with specific CRM systems like Salesforce or Dynamics. Be prepared to discuss how you've successfully implemented or optimized these systems in previous roles.
✨Tip Number 3
Prepare examples of how you've collaborated with stakeholders to gather and prioritize business requirements. This will showcase your communication skills and ability to work effectively with different teams.
✨Tip Number 4
Stay updated on the latest trends and best practices in CRM systems. Being knowledgeable about current developments can help you make valuable recommendations during the interview process.
We think you need these skills to ace CRM Business Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the CRM Business Analyst position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your proven experience with CRM systems like Salesforce or Dynamics. Provide specific examples of how you've analyzed business needs and translated them into CRM solutions.
Showcase Communication Skills: Since excellent communication and stakeholder management skills are crucial for this role, include examples in your application that demonstrate your ability to collaborate effectively with various stakeholders.
Tailor Your Application: Customize your CV and cover letter to reflect the Agile methodology experience if applicable. Mention any relevant projects where you worked independently and managed multiple priorities, as this aligns with the contract nature of the role.
How to prepare for a job interview at Norton Blake
✨Understand CRM Systems
Make sure you have a solid understanding of various CRM systems like Salesforce and Dynamics. Be prepared to discuss your experience with these platforms and how you've used them to meet business needs.
✨Showcase Your Analytical Skills
Be ready to demonstrate your analytical skills by discussing specific examples where you've successfully translated business requirements into CRM solutions. Highlight any metrics or outcomes that showcase your impact.
✨Communicate Effectively
Since excellent communication is key, practice articulating your thoughts clearly. Prepare to explain complex concepts in simple terms, as you'll need to collaborate with various stakeholders.
✨Familiarize Yourself with Agile Methodology
If you have experience with Agile methodology, be sure to highlight it. Discuss how you've applied Agile principles in past projects and how they can benefit the CRM processes in this role.
