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- Tasks: Welcome guests and manage their needs during night operations.
- Company: Join The Cavendish London, a stylish 4-star hotel in Mayfair.
- Benefits: Enjoy career growth, training, discounts, and team meals.
- Why this job: Be part of a vibrant team in a prime London location with great guest interactions.
- Qualifications: Excellent communication skills and a passion for guest service are essential.
- Other info: Employee stay rates across Europe and a daily travel allowance included.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a charming and thoughtful individual with a passion for service excellence to join our team as a Night Manager .
As a Night Manager , you will:
- Offer a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc.
- Support night operations by checking arrivals and departures reservations, missing bookings, payments, and any rate discrepancies.
- Take initiative in accommodating the customers’ needs in a resourceful manner.
- Manage administrative tasks, procedures, processes and standards and ensure correct practice within the night team.
- Ensure that End of Day reports and night auditing sheets are completed to the required standard and take responsibility in providing full handovers to all relevant parties/shifts.
Successful Night Managers have:
- Excellent guest engagement skills.
- An ability to bring the guest experience to life throughout the hotel.
- Willingness to learn and work with IT systems quickly.
- The ability to communicate and organize yourself in line with different guest expectations.
- A good command of English is essential; a second language is advantageous.
In return, we offer:
- Genuine career opportunities within our business.
- Valuable on-the-job training, along with access to our digital online learning platform and numerous other learning and development opportunities.
- Employee recognition scheme through guests and fellow team members.
- Refer a Friend bonus.
- Employee stay rates throughout Europe (after passing probation).
- A PERKBOX subscription with benefits, retail discounts and savings available from your first day.
- Staff incentives when you and the team perform!
- Employee Assistance Programme.
- A daily travel allowance for every day you come to work.
- Team meals when on duty.
About us:
Nestled in the heart of London’s Mayfair, The Cavendish London is our 4-star deluxe hotel boasting 230 stylish bedrooms. We are located between the beautiful Green Park and bustling Piccadilly Circus, a great location for those wanting to work in central London.
The Cavendish London is part of The Ascott Limited, a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott’s portfolio spans over 165,000 units in 220 cities across more than 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA.
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Assistant Night Manager employer: Principal Hayley Ltd
Contact Detail:
Principal Hayley Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Night Manager
✨Tip Number 1
Show your passion for service excellence during the interview. Think of specific examples where you went above and beyond to meet a guest's needs, as this will resonate with the values of The Cavendish London.
✨Tip Number 2
Familiarize yourself with common IT systems used in hotel management. Being able to demonstrate your quick learning ability with technology can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, especially in English. If you speak a second language, be ready to highlight this, as it can be a significant advantage in enhancing guest experiences.
✨Tip Number 4
Research The Cavendish London and its location in Mayfair. Understanding the local area and its attractions can help you engage with guests more effectively and personalize their experience.
We think you need these skills to ace Assistant Night Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Assistant Night Manager position. Understand the key responsibilities and the qualities that the company values in a candidate, such as guest engagement skills and resourcefulness.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize any previous roles in hospitality or customer service, and showcase your ability to manage administrative tasks and engage with guests.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for service excellence and your understanding of the role. Use specific examples from your past experiences to demonstrate how you can meet the needs of guests and support night operations effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your communication is clear and professional, as this reflects your attention to detail and commitment to quality.
How to prepare for a job interview at Principal Hayley Ltd
✨Showcase Your Guest Engagement Skills
During the interview, emphasize your ability to connect with guests and create memorable experiences. Share specific examples of how you've personalized service in previous roles to demonstrate your passion for service excellence.
✨Be Prepared for IT System Questions
Since the role requires a willingness to learn and work with IT systems, be ready to discuss any relevant experience you have with technology. If you have used hotel management software or similar systems, mention it to show your adaptability.
✨Demonstrate Organizational Skills
The Night Manager position involves managing various administrative tasks. Prepare to discuss how you prioritize tasks and manage time effectively, especially in a fast-paced environment. Use examples from past experiences to illustrate your organizational skills.
✨Highlight Your Language Skills
A good command of English is essential, and a second language is advantageous. If you speak another language, make sure to mention it during the interview. This can set you apart from other candidates and show your ability to cater to diverse guests.
