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- Tasks: Engage with customers over the phone to enhance their digital lives.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, uncapped commission, and flexible working hours.
- Why this job: Perfect for confident communicators looking to build relationships and make an impact.
- Qualifications: No specific experience needed; just bring your people skills and enthusiasm!
- Other info: Start date is January 13, 2025, with comprehensive training provided.
The predicted salary is between 23504 - 24064 £ per year.
Job Description ##nn Where: EE Lancaster Contact Centrenn Salary: £23,504 (£12.05 ph) rising to £24,064 (£12.34 ph) at 8nmonths in role, plus uncapped commission! nn Start Date: 13th January 2025nn Full Time: 37.5 hours per weeknn##nnIf you’re a confident talker who enjoys asking questions and getting to knownpeople, then this could be the role for you. Maybe you have a wealth of lifenexperience and building relationships, or maybe negotiating mealtime meltdownsnwith your family is a daily occurrence. If so, you have transferrable skillsnto succeed in a sales advisor role with EE. We’ll give you training on thenrest so you’re ready to talk confidently about all our products and services.nnWe don’t do ‘hard sales’. The role involves talking to customers over thenphone about how we can enhance their digital lives and discuss the rightnproducts for them. Why not use your skills and join our Sales Team innLancaster?nnWe understand that life never stands still, and like most roles within EE,nthis opportunity is designed with flexibility in mind. We’re here to supportnyou in being successful, meaning we’ll do everything we can to make sure youndon’t miss that appointment, or can look after your family in an emergency.nJust a few ways we’re…
Customer Relationship Consultant (Hiring Immediately) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Consultant (Hiring Immediately)
✨Tip Number 1
Show your personality! Since this role is all about building relationships, be ready to showcase your communication skills and how you connect with people. Think of examples from your life where you've successfully navigated conversations or resolved conflicts.
✨Tip Number 2
Familiarize yourself with EE's products and services. Even though training will be provided, having a basic understanding of what EE offers can help you stand out. It shows your enthusiasm for the role and your commitment to helping customers.
✨Tip Number 3
Prepare to discuss your flexibility and adaptability. Since the role emphasizes support for personal commitments, be ready to share examples of how you've managed your time effectively in previous roles or situations.
✨Tip Number 4
Practice active listening skills. In this role, understanding customer needs is crucial. Think of scenarios where you've had to listen carefully to someone and respond appropriately, as this will demonstrate your ability to engage with customers effectively.
We think you need these skills to ace Customer Relationship Consultant (Hiring Immediately)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales. Emphasize any roles where you've built relationships or communicated effectively with customers.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your life experiences have equipped you with the skills needed to succeed as a Customer Relationship Consultant. Mention your ability to engage with people and provide examples.
Showcase Your Communication Skills: Since the role involves talking to customers over the phone, demonstrate your communication skills in your application. Use clear and concise language, and ensure your writing is free of errors.
Highlight Flexibility and Adaptability: Mention any experiences that showcase your flexibility and adaptability, especially in fast-paced environments. This aligns with EE's emphasis on supporting employees in balancing work and personal commitments.
How to prepare for a job interview at EE
✨Show Your Communication Skills
As a Customer Relationship Consultant, your ability to communicate effectively is key. Practice speaking clearly and confidently about your experiences and how they relate to building relationships with customers.
✨Demonstrate Empathy
Since the role involves enhancing customers' digital lives, be prepared to discuss how you can understand and address their needs. Share examples of how you've successfully navigated challenging conversations in the past.
✨Research EE's Products and Services
Familiarize yourself with EE's offerings before the interview. This will not only show your interest in the company but also help you discuss how you can contribute to enhancing customer experiences.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle customer inquiries. Think of scenarios where you've successfully resolved issues or provided excellent service, and be ready to share those stories.
