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- Tasks: Support Volkswagen's Technical Support Team by resolving vehicle repair cases and providing expert guidance.
- Company: Join DEKRA Automotive, a global leader in automotive services with over 48,600 employees worldwide.
- Benefits: Enjoy 25 days annual leave, private health insurance, and an electric vehicle salary sacrifice scheme.
- Why this job: Be part of a collaborative team focused on quality and environmental management in the automotive industry.
- Qualifications: Experience in vehicle diagnostics, especially electrical systems; Volkswagen accreditation is a plus.
- Other info: This is an entry-level position with opportunities for growth in a dynamic environment.
The predicted salary is between 30000 - 41000 £ per year.
Location : Volkswagen Group’s National Learning Centre, Wymbush
Salary : Up to £37K per annum, DOE
Contract : Permanent, Full time
Benefits : 25 days plus annual leave plus BH, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Eye test vouchers, Electric vehicle salary sacrifice scheme, Employee assistant programme
We are DEKRA Automotive , we have a unique and challenging opportunity for a Vehicle Inspector Engineer to join our global business employing over 48,600 employees in more than 60 countries on all five continents!
In the UK, we offer diverse services across automotive, oil and gas, insurance and chemical and process safety industries.
We are now recruiting for an Automotive Repair Quality Specialist to support Volkswagen Group’s Technical Support Team, managing contact from the Authorised Repairer Workshops in high volume areas by providing a support function to either review or resolve cases.
You will support with both the Triage function and the Case resolution function within the Technical Support Team.
As Our Automotive Repair Quality Specialist, You Will:
- Provide expert guidance and remote support to assist the retailer network with the identification of technical product issues and adherence to process.
- Work closely with the Retailers’ technicians and the manufacturers’ existing technical support team via specified communication channels.
- With your practical workshop experience, you will not only support the retailers, you will also assist in the development of solutions to reduce the volume and improve the quality of inbound contact.
- Demonstrate a personal commitment to DEKRA Automotive Ltd’s Environmental & Quality Management System.
In order to be successful in this role you must have:
- Proven success in diagnosis on a range of vehicle systems in particular a strong emphasis on electrical/electronic systems.
- Wide experience in all aspects of vehicle repairs.
- Volkswagen Group Accredited Qualified Technician (or higher) is an advantage.
- Experience of Volkswagen Group Aftersales and Diagnostic Systems ELSA & ODIS is an advantage.
- Confident in technical concern resolution and warranty procedures.
- Very good verbal and written communication skills with high attention to detail.
- Very good Computer skills familiarity with the Microsoft Office Suite of applications.
- A process driven individual that can both adhere to and simplify complexity.
- Ability to work on own initiative with attention to detail with flexible and proactive personality.
- Personal qualities of integrity, credibility with high-level of organizational and time management skills.
- Experience with a high-performing, collaborative, constructive peer group is a positive.
- Good business acumen and customer focused.
If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today, forwarding an up to date copy of your CV for consideration in the first instance.
No agencies please.
Seniority level
- Entry level
Employment type
- Contract
Job function
- Management and Manufacturing
- Industries
- Vehicle Repair and Maintenance
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Automotive Repair Quality Specialist employer: Machnet
Contact Detail:
Machnet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Repair Quality Specialist
✨Tip Number 1
Familiarize yourself with Volkswagen Group's Aftersales and Diagnostic Systems like ELSA & ODIS. Having a solid understanding of these systems will not only boost your confidence during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight your practical workshop experience in your conversations. Be ready to share specific examples of how you've diagnosed and resolved technical issues, especially related to electrical/electronic systems, as this is crucial for the Automotive Repair Quality Specialist position.
✨Tip Number 3
Prepare to discuss your approach to customer service and collaboration. Since you'll be working closely with retailers' technicians, showcasing your ability to communicate effectively and resolve concerns will set you apart from other candidates.
✨Tip Number 4
Demonstrate your process-driven mindset by thinking about ways to simplify complex issues. Being able to articulate how you can improve processes and reduce inbound contact volume will resonate well with the hiring team.
We think you need these skills to ace Automotive Repair Quality Specialist
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Automotive Repair Quality Specialist position. Understand the key responsibilities and required skills, especially focusing on technical support and vehicle systems.
Tailor Your CV: Customize your CV to highlight relevant experience in vehicle repairs, particularly with electrical/electronic systems. Mention any qualifications or experience with Volkswagen Group Aftersales and Diagnostic Systems like ELSA & ODIS.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for automotive repair and your commitment to quality management. Use specific examples from your past experience to demonstrate your problem-solving skills and ability to work collaboratively.
Highlight Communication Skills: Since the role requires excellent verbal and written communication skills, make sure to emphasize your ability to communicate effectively with technicians and support teams. Provide examples of how you've successfully resolved technical issues in the past.
How to prepare for a job interview at Machnet
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with vehicle systems, especially electrical and electronic systems. Highlight specific examples where you successfully diagnosed and resolved technical issues.
✨Demonstrate Communication Skills
Since the role involves working closely with retailers' technicians, practice articulating complex technical information clearly and concisely. Prepare to explain how you've effectively communicated in past roles.
✨Emphasize Process Orientation
This position requires a process-driven mindset. Be ready to discuss how you've adhered to processes in previous jobs and how you can simplify complexity for better outcomes.
✨Exhibit Problem-Solving Abilities
Prepare to share examples of how you've developed solutions to improve quality and reduce contact volume in previous roles. This will demonstrate your proactive approach and ability to work independently.
