Customer Success Executive

You\’re someone who truly enjoys providing a good customer experience.Working alongside a customer success manager, you\’ll both thrive in building long term relationships by owning the day to day communication of existing customers.Your main objectives are simple: two extend the average customer lifecycle and increase retention.You\’ll do this by being proactive, curious and a genuine desire to help solve (and prevent) problems.When onboarding new customers, you\’ll (overtime) lead the meetings and support with onboarding and training of their SaaS product.Ideally you\’ll have worked in a customer success, or similar, role for at least 12 months because you will need to have the ability to plan ahead and manage pipeline.Working in a small team of two, you\’ll have lots of autonomy and creativity in your role.The company is going through a fundraise, so as you naturally overachieve, there will very likely be more responsibility for you to take on.This is an on site role in Cardiff, so we can only accept and reply to people in South Wales.If you don\’t have an up to date CV, please apply, we can work through that later.*Place Consulting Limited are an employment agency acting on behalf of our client. We reserve the right to close this advert when a suitable candidate is found. Whilst we aim to provide feedback to all candidates who hit the criteria, sometimes this is not achievable. If you would like more feedback on your application, please contact us directly*