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For Companies At a Glance
- Tasks: Manage customer journeys and drive their success with our cloud security solutions.
- Company: Join Orca, a unicorn in cloud security innovation, backed by top investors.
- Benefits: Enjoy a respectful culture, growth opportunities, and the chance to shape the future of security.
- Why this job: Be part of a dynamic team that values collaboration and drives impactful change in cloud security.
- Qualifications: 5+ years in customer success or related roles, with experience in cloud security or SaaS products.
- Other info: Work with cutting-edge tools like Salesforce and Slack in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
At Orca, we believe that in the right environment and with the right team, talent has no boundaries . This team spirit, together with our drive to always aim high, have quickly earned us unicorn status and turned us into a global cloud security innovation leader. So if you’re ready to join an amazing team of people who inspire each other every day, now is the time to find your place in our pod. We’re looking for driven and talented people like you to join our Customer Success team and our mission to change the future of cloud security!
Highlights:
- High-growth: In just 5 years, we’ve reached milestones that take other companies a decade or more. In the last two years, we’ve doubled our employee count, tripled our customer count, and rapidly expanded our product capabilities.
- Disruptive innovation: Our founders saw that traditional security didn’t work for the cloud—so they set out to carve a new path. We’re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company.
- Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We’re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence.
- Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry.
ABOUT THE ROLE
We are looking for a highly-motivated, business-focused, demonstrated team-player to join us as a Customer Success Manager. In this role, you will be responsible for partnering with Customers to meet their security objectives, adopt our solution, understand the value of their investment, and expand their product footprint.
You will be responsible for:
- Managing the entire Customer Journey for an assigned portfolio of Customers.
- Partner with Customer Success Engineers to identify and drive customer objectives, operationalization, outcomes and value. Ensuring that technical enablement ties to customer goals and helps them achieve their own business KPIs.
- Define and execute Customer Success Plans that drive both adoption and value.
- Be a trusted advisor for customers, communicating upcoming product changes, enhancements, and serving as an internal voice of the customer.
- Work with customer stakeholders, executive sponsors, and partners to drive business value and expansion. Build strong relationships within all levels of the organization from the practitioner level all the way up to the C-suite. Proactively reach out to other BUs and executives to expand Orca’s footprint.
- Identify risks, manage escalations, and collaborate cross-functionally within Orca.
- Lead Executive Business Reviews (EBRS) & Quarterly Business Review (QBRs).
- Own Customer renewal opportunities and partner with Account Executives on Customer Expansion opportunities.
- Contribute to defining and bringing maturity Customer Success Playbooks, Journeys, and Best Practices.
- Become proficient in CS and Sales tools required to perform the role: e.g. Salesforce, Clari, ChurnZero, Google Workspace, Slack, etc.
- In your day to day with customers, you are the owner of the relationship, meaning that you understand your customer use cases, business outcomes, feature requests, escalation points, and key players at all times.
ABOUT YOU
- Bachelor’s degree or equivalent work experience.
- 5+ years experience in customer success, account management, engagement management, or pre-sales roles related to driving positive customer outcomes and adoption.
- 5+ years of experience working with Cloud Security , Cybersecurity, or SaaS products.
- Ability to communicate, operate and communicate in various organizational levels both internally and externally.
- Knowledge of modern Cloud Infrastructure providers such as AWS, Microsoft Azure, Google Cloud
- Knowledge of and experience working in the Cloud Security industry
- Familiarity with cloud technology and environments, along with the benefits and security challenges of working in the cloud.
- Thrive in a fast pace, dynamic environment.
- A passion for creating and maintaining relationships, while working in a tight-knit community culture.
- Ability to manage competing priorities.
- Passion for driving customer success that results in renewals, upside, and retention.
- Experience with tools like Salesforce, ChurnZero, Gainsight and Slack.
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Customer Success Manager employer: Orca Security
Contact Detail:
Orca Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarize yourself with Orca's unique approach to cloud security. Understanding their agentless technology and how it disrupts traditional security will help you articulate your value during conversations with the team.
✨Tip Number 2
Highlight your experience in managing customer relationships, especially in the context of cloud security or SaaS products. Be ready to share specific examples of how you've driven customer success and adoption in previous roles.
✨Tip Number 3
Prepare to discuss how you can contribute to building strong relationships across various organizational levels. Think of strategies you've used in the past to engage with both technical teams and C-suite executives.
✨Tip Number 4
Show your passion for customer success by sharing insights on how you’ve managed competing priorities and driven renewals or expansions in your previous roles. This will demonstrate your alignment with Orca's mission.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Customer Success Manager position at Orca. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Experience: Emphasize your 5+ years of experience in customer success or related fields. Provide specific examples of how you've driven positive customer outcomes, particularly in Cloud Security or SaaS environments.
Showcase Your Skills: Mention your proficiency with tools like Salesforce, ChurnZero, and Slack. Discuss your ability to communicate effectively across various organizational levels and how you build strong relationships with customers.
Express Your Passion: Convey your enthusiasm for cloud security and customer success. Share why you are excited about the opportunity to work at Orca and how you can contribute to their mission of changing the future of cloud security.
How to prepare for a job interview at Orca Security
✨Understand the Customer Journey
Make sure you can articulate how you would manage the entire customer journey. Be prepared to discuss specific strategies you've used in the past to ensure customer satisfaction and success.
✨Showcase Your Technical Knowledge
Since this role involves cloud security, demonstrate your understanding of cloud technologies and security challenges. Be ready to discuss your experience with platforms like AWS, Azure, or Google Cloud.
✨Emphasize Relationship Building
Highlight your ability to build strong relationships at all levels of an organization. Share examples of how you've successfully partnered with customers and internal teams to drive business value.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past experiences where you identified risks or managed escalations, and be ready to explain your approach.
