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- Tasks: Manage client relationships, support sales processes, and ensure customer satisfaction.
- Company: Join Apogee Corporation, a leading tech company with a focus on innovation and sustainability.
- Benefits: Enjoy flexible working, car allowance, commission, 33 days holiday, and wellness support.
- Why this job: Be part of a dynamic team that values diversity, creativity, and community impact.
- Qualifications: Experience in a fast-paced sales environment and strong communication skills are essential.
- Other info: Opportunity for career progression and involvement in community initiatives.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Winner of the Investors in Sales 2023 and Winner of the PrintIT Awards for Employee Experience 2021, Apogee Corporation provides Managed Workplace, Managed Print and Managed IT Services with Europe\’s Largest Multi-Brand solution. As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.
We are committed to our sustainability objectives and are involved in frequent community and charity initiatives to support our vision. We are passionate about diversity, equity, and inclusion with a culture of originality.
Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless.
Location
Maidstone (one day a week in London)
Job Summary
Do you love helping and retaining clients, working alongside a sales team to develop and grow the business but without a sales target? Then keep reading.
Working out of our busy Head office in Maidstone, this role is ideal for someone who loves being busy and working in a driven sales environment, with a focus on retaining the existing base and supporting the sales process.
Every day is different; you could be out meeting clients, dealing with complaints or generating revenue through relationships. Your client base is yours to manage as the role provides flexibility, being office or home based to suit the day ahead. You will work alongside an Account Manager and build up relationships to be able to manage the customer yourself. This role does offer good progression opportunities based on your performance.
Please note you will be expected to travel to the London office 1 day a week to work with the sales teams, and you will be given a car allowance/car to visit customers etc.
If you do well, we reward high performance with a commission and bonus scheme, and with our wide range of products, it allows us to be a one-stop shop for businesses of all sizes, which suits people that like to ask questions!
Your responsibilities include:
- Managing client retention and needs of every customer.
- Tracking contracts that are soon to be expired and contacting customers.
- Responding to customer queries and addressing sales complaints in a timely manner.
- Having financial awareness to deliver justified proposals.
- Analyzing customer feedback and developing new techniques to ensure customer retention.
- Asset management (top tier accounts).
- Resolving invoice queries with Credit Control.
- Understanding and engaging with Engineering and Technical teams.
- Using the company CRM system.
Experience and Skills Required
You will be working in a fast-paced sales environment or have supported sales teams previously and have a real desire to deliver excellent client experience.
Requirements:
- Strong understanding of data and ability to quickly interpret analytics.
- Evidence of improving customer experience, engagement, and growth.
- Superior communication skills, emotional understanding, and intellectual dexterity to work effectively within a business that is undergoing transformation.
- Highly flexible and comfortable with change.
- Able to work effectively at pace.
- Highly proficient in MS Office.
- Strong interpersonal skills to liaise with any customer or internal teams.
- Ability to solve problems and think on your feet.
Benefits
- Flexible working options.
- Car allowance or Car.
- Commission/Bonus.
- 33 days holiday including bank holidays.
- Holiday purchase scheme.
- Enhanced family friendly benefits (maternity, adoption, paternity and IVF).
- 2 paid days off per year for voluntary work to support our local communities.
- Pension scheme.
- Life assurance 4 x salary.
- Sponsorship for professional development and memberships.
- Employee Assistance Programme, including access to a virtual GP and financial wellbeing support.
- Mental health first aider support programme.
- Cycle2work scheme.
- Discounted Gym Membership.
- Eye care voucher scheme.
- Free flu vaccinations.
- Employee social events and recognition activities throughout the year.
- HP Employee discount programmes.
- Mobile phone discounts.
We are a Disability Confident Committed Employer.
Please take the time to look at our excellent Glassdoor and Trustpilot reviews. We have been awarded “Customer Experience Foundation Membership” showing our commitment to excellent customer service.
Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We welcome all applicants and are open to considering flexible working options.
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Contact Detail:
Apogee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Executive
✨Tip Number 1
Familiarise yourself with Apogee Corporation's values and recent achievements, such as their awards for employee experience. This knowledge will help you connect with the company's culture during your interactions.
✨Tip Number 2
Prepare to discuss your previous experiences in client relationship management and how you've successfully retained clients or improved customer experiences. Be ready to share specific examples that demonstrate your skills.
✨Tip Number 3
Showcase your understanding of data analytics by discussing how you've used data to inform decisions in past roles. This will highlight your ability to interpret analytics, which is crucial for the role.
✨Tip Number 4
Emphasise your flexibility and adaptability in fast-paced environments. Share instances where you've successfully navigated change or solved problems on the spot, as this aligns with the dynamic nature of the role.
We think you need these skills to ace Client Relationship Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client relationship management and sales support. Use specific examples that demonstrate your ability to improve customer experience and engagement.
Craft a Compelling Cover Letter: In your cover letter, express your passion for client retention and your understanding of the fast-paced sales environment. Mention how your skills align with the company's commitment to diversity, equity, and inclusion.
Showcase Your Communication Skills: Since superior communication skills are essential for this role, consider including a brief example in your application that illustrates your ability to resolve customer queries effectively.
Highlight Flexibility and Problem-Solving: Emphasise your adaptability and problem-solving abilities in your application. Provide examples of how you've successfully navigated change or resolved issues in previous roles.
How to prepare for a job interview at Apogee
✨Showcase Your Client Management Skills
Since the role focuses on managing client retention and needs, be prepared to discuss your previous experiences in client management. Share specific examples of how you've successfully retained clients or improved their experience.
✨Demonstrate Your Analytical Abilities
The job requires a strong understanding of data and analytics. Be ready to explain how you've used data to inform decisions or improve customer engagement in past roles. Highlight any tools or methods you are familiar with.
✨Emphasise Flexibility and Adaptability
Given the fast-paced nature of the role, it's important to convey your ability to adapt to change. Share instances where you've successfully navigated changes in your work environment or adapted to new processes.
✨Prepare Questions About Company Culture
Apogee Corporation values diversity, equity, and inclusion. Prepare thoughtful questions about their culture and initiatives. This shows your genuine interest in being part of their team and aligns with their values.
