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- Tasks: Support children's services with admin tasks like minute taking and record maintenance.
- Company: Join a dedicated team improving lives for families and children in Leicester.
- Benefits: Enjoy flexible working, generous leave, and training opportunities.
- Why this job: Make a real impact while developing skills in a supportive environment.
- Qualifications: Experience in admin tasks and strong communication skills are essential.
- Other info: Diverse and inclusive recruitment process; feel free to reach out for questions!
The predicted salary is between 24000 - 36000 £ per year.
Join our ever-improving service ensuring children are at the heart of our work.
This is a fantastic opportunity to join Childrens Services and play a key role in improving life for families and children. The various teams across the service are dedicated to childrens social care to support the most vulnerable people in Leicester. As the service is large, the work is varied and we have many different locations across the city, you’ll have the opportunity and exposure to learn new skills and build on your experiences.
Working in a busy yet challenging environment, you’ll provide administrative support to the service which could include minute taking, maintaining records, reception duties and processing financial aspects of the role.
What you’ll be doing
You’ll ensure the service runs smoothly by responding to face-to-face enquiries, answering the telephone, responding to emails; resolving enquiries in an efficient way. You’ll be responsible for maintaining accurate electronic filing systems to ensure all records are up-to-date and remain confidential as well as process payment of orders/invoices or payments direct to individuals. You may support meetings by taking notes/minutes, cover reception duties and switchboard services.
What you’ll need
You’ll have some experience of carrying out administration tasks, supporting meetings as well as have a good understanding of the importance of customer care. Using good verbal and written communication skills, you’ll provide excellent customer service when resolving and responding to a variety of enquiries. With strong organisational skills, you’ll be able to work under pressure, in a fast-paced environment; ensuring telephone enquiries are answered in an efficient manner. You’ll have proficient IT skills to carry out general administrative tasks, maintain records and databases and produce simple reports to aid service delivery. Working with speed, accuracy, and high attention to detail, to deliver a high-quality frontline service.
What we can offer you
As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You’ll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including discounts on city buses and trains.
Join us
We’re committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at our approach to recruitment page.
If you’d like a chat before applying, feel free to contact Louise Remzi-Browne on 0116 4542089.
This is an open advert therefore we will complete the short-listing soon after receiving your application. If short-listed you’ll be called for an assessment and interview thereafter.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Administrative
- Industries: Administrative and Support Services
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Admin and Business Support Level C employer: Leicester City Council
Contact Detail:
Leicester City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin and Business Support Level C
✨Tip Number 1
Familiarize yourself with the specific administrative tasks mentioned in the job description, such as minute taking and maintaining records. This will help you demonstrate your understanding of the role during the interview.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. This will prepare you for handling face-to-face inquiries and telephone calls efficiently, which is crucial for this position.
✨Tip Number 3
Research the various teams within Children's Services in Leicester. Understanding their functions will allow you to speak knowledgeably about how you can contribute to improving life for families and children during your interview.
✨Tip Number 4
Highlight any experience you have in fast-paced environments. Be ready to share examples of how you've successfully managed multiple tasks under pressure, as this is a key requirement for the role.
We think you need these skills to ace Admin and Business Support Level C
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and required skills, such as administrative tasks, customer care, and IT proficiency.
Tailor Your CV: Customize your CV to highlight relevant experience in administration and customer service. Use specific examples that demonstrate your organizational skills and ability to work under pressure.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for supporting children and families. Mention how your skills align with the role and express your enthusiasm for contributing to the service.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your communication is clear and professional.
How to prepare for a job interview at Leicester City Council
✨Show Your Passion for Child Welfare
Make sure to express your enthusiasm for working with children and families. Highlight any relevant experiences or motivations that drive you to support vulnerable communities, as this aligns with the core values of the service.
✨Demonstrate Strong Communication Skills
Since the role involves responding to various enquiries, practice articulating your thoughts clearly and concisely. Be prepared to provide examples of how you've effectively communicated in past roles, especially in challenging situations.
✨Highlight Your Organizational Abilities
Given the fast-paced environment, emphasize your organizational skills. Share specific instances where you successfully managed multiple tasks or maintained accurate records under pressure, showcasing your attention to detail.
✨Prepare for Administrative Scenarios
Anticipate questions related to administrative tasks, such as minute-taking or processing payments. Familiarize yourself with common software used in administrative roles and be ready to discuss how you would handle specific scenarios that may arise in the position.
