Commercial Operations Coordinator

An exciting opportunity has arisen to join our Commercial Operations Team on a maternity cover contract. You’ll play a key role in supporting our sales teams by managing essential administrative tasks, enabling them to focus on revenue generation and growing our commercial business.

Contract Duration: Maternity cover until 31st January 2026

What You’ll Be Doing:

Providing crucial day-to-day administrative support for the Hospitality New Sales, Renewals, Women’s, Group Sales, Tours, and Venue Sales teams by handling non-sales tasks to allow them to focus on driving sales.

Assisting with major projects from concept to delivery-such as Seasonal Hospitality Renewals, Concerts, and Matchday Hospitality On Sale-for various products (Men’s, Women’s, Groups, Resellers, etc.).

Supporting the Sales Team in processing inventory and ensuring all necessary approvals and governance standards are met for complimentary tickets, Club Inventory, client entertaining, and charity requests.

Assisting the Reseller Sales/Account Manager with processing 93:20 and bulk inventory, and handling ticket queries to enable Sales Managers to concentrate on sales and client relationships.

Using Zendesk to manage multiple inboxes, distributing sales enquiries promptly, and ensuring timely responses from appropriate teams.

Monitoring hospitality inventory across all product groups, managing availability in Unify, coordinating seating arrangements, and enabling prompt system responses for all events.

Providing operational support for Women’s Hospitality, leading setup and testing, and collaborating with the Women’s Sales Lead on process efficiencies aligned with Men’s Hospitality.

Assisting with matchday operations and general administrative duties as required by the Commercial Operations Manager., Introductory Call: Connect with our Talent team to discuss this exciting opportunity, learn more about City Football Group, our inclusive culture, and the benefits we offer.

Video Interview: Speak with your potential future manager about your experience and answer competency-based questions.

Onsite Interview: Meet your potential manager and team members at our HQ in Manchester to further explore our culture and the role.

Inclusive Workplace

City Football Group is committed to creating an inclusive environment where all employees feel valued and supported. We welcome applications from candidates of all backgrounds, regardless of age, disability, gender reassignment, marital status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

If you require any disability-related adjustments during the recruitment process, please let us know in your application.

We promote equal opportunities in employment, ensuring all candidates are considered based on their skills and experience. During the screening process, we carefully review all applications and will contact you if you are selected for an interview.

Employment is subject to proof of eligibility to work in the UK. As part of our safeguarding promise, all UK-based CFG roles require a DBS check upon starting employment. The level of the check (basic, standard, or enhanced) will depend on the role and its responsibilities.

A clear communicator with excellent verbal and written communication skills.

Highly proficient in Microsoft Office (Word, Excel, PowerPoint, Visio, etc.).

Experienced in sales support or administrative roles requiring high customer service standards, attention to detail, and accuracy.

Methodical and organised, with a structured approach to work.

Flexible to work on matchdays and CFA events as needed.

Preferred Qualifications:

NVQ Level 3 in Business Administration or a similar qualification.

Advanced Excel skills (Level 3) or in-depth spreadsheet knowledge.

Experience in sales or fulfilment environments, with a strong understanding of consumer and B2B sales dynamics and product delivery.