Move Manager

Develop a career in move management. Full training provided.

Job title: Move Manager

Pickfords is an iconic British brand; moving excellence is our passion, and we have been relocating families and businesses locally and across the world for nearly 400 years.

We are seeking a dedicated and enthusiastic individual to join our Move Management Team, with a passion for customer service and a desire to exceed our clients’ expectations.

Your responsibilities

• Respond to customer enquiries via phone, email, and live chat in a timely and professional manner
• Be available and own responsibility for your customer’s experience throughout their moving journey
• Provide accurate information about products and services addressing customer’s needs and concerns
• Maximise revenue through upselling optional extra products and services
• Maintain excellent customer service and communication standards at all times, working to KPI’s ensuring targets are met
• Ability to problem solve in order to achieve a positive customer outcome
• Collaborate with team members to improve customer service processes and outcomes
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service
• Stay up to date with product knowledge, company policies, and industry trends

Key areas of focus:

• Effective management of all incoming calls and enquiries
• Recording of clear and accurate information provided by customers
• Convert a customer’s initial enquiry into a quotation for the customer’s move
• Promote the company brand by encouraging customers to share their experiences on review platforms
• Meeting productivity goals by being targeted on the number of moves managed each month
• Effective cost control through customer interaction and excellent customer service
• Methodical approach to post-move satisfaction
• A customer-centric approach and attitude
• The ability to actively listen and show empathy and understanding at all levels
• Excellent verbal and written communication skills
• Ability to manage customer queries appropriately and efficiently
• Be enthusiastic, self-motivated, and positive in your approach
• Have excellent organisational skills with the ability to prioritise workload and multitask
• Exhibit flexibility and be adaptable to change
• Excellent time management, with the ability to work well under pressure
• A passion for completing all tasks to the highest standard and being driven by results

If you feel you have the skills and experience to become a Move Manager, please send your CV and a covering letter indicating your salary expectation to: – we’d love to hear from you!

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